Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
References
Things I enjoy outside of work
References
Things I enjoy outside of work
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Abby Isherwood

Abby Isherwood

Perth,WA

Summary

Energetic and reliable individual with multiple years experience working in attendant and customer service roles. A hardworking and vibrant person who feels it is important to not let myself get stuck in my comfort zone and am always looking for ways to challenge myself, improve within my role and build on my current skills. I am competent, confident and pride myself on bringing my can-do attitude daily, consistent positivity and creating a welcoming atmosphere for customers and colleagues.

Overview

10
10
years of professional experience

Work History

Contract Meter Reader

Water Corporation
12.2023 - 02.2024
  • Demonstrated strong organisational skills while managing myself effectively and efficiently.
  • Prioritised wellbeing and demonstrated a strong commitment to safety by Identifying hazards daily prior to entering the field.
  • Effectively communicated hazard controls to mitigate risks of incidents and accidents.
  • Supported efficient route planning with thorough documentation of meter locations and access points.
  • Applied effective time management techniques to meet tight deadlines.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Familiar with PDA systems and functions.

Customer Support Officer

Taupo District Council
01.2022 - 05.2023
  • Managed approximately upwards of 70 phones calls and 100 emails a day.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Assisted customers with account setup, ensuring seamless on-boarding experiences for new clients.
  • Responded proactively and positively to rapid change.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Maintained high level of professionalism at all times.
  • Maintained neat and tidy presentation daily.

Assistant Manager

Platypus Shoes
06.2021 - 01.2022
  • Completed operational tasks with a focus on efficiency.
  • Monitored security to protect employees, customers and property.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Attendant/Supervisor

Ruapehu Alpine Lifts
01.2016 - 02.2021
  • Assisted the store manager with daily operations of a busy on-field store.
  • Led a small team, two days of the week.
  • Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
  • Adhered strictly to all safety protocols set forth by both the company and regulatory agencies.
  • Utilized strong interpersonal skills to establish rapport with guests, fostering repeat business opportunities.
  • Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
  • Worked flexible hours across night, weekend, and holiday shifts..

Food and Beverage Attendant

Ruapehu Alpine Lifts
01.2014 - 12.2015
  • Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Monitored dining room inventory and replenished as necessary.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
  • Organized and detail-oriented with a strong work ethic.

Education

LEVEL 4 CERTIFICATE FUNERAL SERVICES - Funeral Services And Mortuary Science

WELTEC
Wellington, NZ
08.2018

Year 13 Graduate -

TE KURA O HIRANGI
Turangi, NZ
12.2017

Skills

  • Strong commitment to safety, quality work and continuous improvement
  • Collaborative team player
  • Highly motivated
  • Willingness to learn
  • Problem solving skills
  • Records Management
  • Appointment Scheduling
  • Friendly, Positive Attitude
  • Dependable and Responsible
  • Flexible and Adaptable
  • Professional
  • Outstanding Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Don't be afraid to give up the good to go for the great.
John D. Rockefeller

Timeline

Contract Meter Reader

Water Corporation
12.2023 - 02.2024

Customer Support Officer

Taupo District Council
01.2022 - 05.2023

Assistant Manager

Platypus Shoes
06.2021 - 01.2022

Attendant/Supervisor

Ruapehu Alpine Lifts
01.2016 - 02.2021

Food and Beverage Attendant

Ruapehu Alpine Lifts
01.2014 - 12.2015

LEVEL 4 CERTIFICATE FUNERAL SERVICES - Funeral Services And Mortuary Science

WELTEC

Year 13 Graduate -

TE KURA O HIRANGI

References

  • George Cope, Water corporation, Supervisor (acting), 0499 852 012
  • Jason Cathro, Taupo council, Customer support Team Lead, jcathro@taupo.govt.nz, 027 239 7489

Things I enjoy outside of work

I love being in the gym, getting outdoors and shopping are things that I enjoy. Family and friends are extremely important to me so I love to spend quality time with them where I can. Australia is great for touring and exploring so this is also high on my to do list.

References

  • George Cope, Water corporation, Supervisor (acting), 0499 852 012
  • Jason Cathro, Taupo council, Customer support Team Lead, jcathro@taupo.govt.nz, 027 239 7489

Things I enjoy outside of work

I love being in the gym, getting outdoors and shopping are things that I enjoy. Family and friends are extremely important to me so I love to spend quality time with them where I can. Australia is great for touring and exploring so this is also high on my to do list.

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Abby Isherwood