- Enjoy hobbies that combine physical activity with outdoor exploration
- Outdoor Recreation
- Camping
- Music
- Backpacking and Hiking
Abby Andrews
Diamond Creek,VIC
Summary
Dynamic Front of House Employee at Bettys Burgers, recognized for enhancing customer satisfaction through exceptional service and clear communication. Demonstrated strong problem-solving skills and a solid work ethic while managing high-pressure situations. Proficient in food safety and up-selling strategies, contributing to a welcoming dining experience and team efficiency.
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Employee
Bettys Burgers
01.2022 - 05.2025
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
High School Diploma -
Mill Park Secondary College
Mill Park, VIC10-2025
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Team collaboration
- Phone etiquette
- Professional appearance
- First aid training
- Table setting expertise
- Clear communication
- Up-selling strategies
- Food safety knowledge
Certification
first aid certificate
- first aid training - (2022-2028)
Interests
Timeline
Front of House Employee
Bettys Burgers
01.2022 - 05.2025
High School Diploma -
Mill Park Secondary College
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