Abby Brice
Melbourne,VIC
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Deliver industry-leading service to every customer with knowledgeable, friendly support. Team-oriented, responsible and successful at maintaining team efficiency while meeting all customer requirements by leveraging strong multitasking, planning and problem-solving abilities. Quick learner well-versed in the field operations and customer behaviors.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Representative
VicRoads
Warragul , Victoria
08.2020 - Current
- Provided exceptional customer service for 4 years at VicRoads, stepping into managerial roles as needed.
- Performed banking officer duties within the office, demonstrating strong computer skills and a positive attitude.
- Maintained a hardworking and motivated approach, consistently delivering high-quality service in all tasks.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Researched complex customer service requests involving multiple departments and personnel within the organization.
Housing Department
Housing department
Moe , Victoria
04.2020 - 07.2020
- Collaborated with development teams to discuss, analyze or resolve usability issues.
- Updated and maintained databases with current information.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
YMCA
Lifeguard
Warragul , Victoria
03.2019 - 05.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Facilitated communication between management and frontline workers.
Education
High School Diploma -
Marist Sion College
Warragul, VIC12-2019
Skills
- Database management
- Customer support
- Time management
- Coaching and mentoring
- Communications leadership
- Leadership capabilities
- Flexible and adaptable
- Computer literacy basics
Timeline
Senior Customer Service Representative
VicRoads
08.2020 - Current
Housing Department
Housing department
04.2020 - 07.2020
YMCA
Lifeguard
03.2019 - 05.2020
High School Diploma -
Marist Sion College
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