Summary
Overview
Work History
Education
Skills
Timeline
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Abby Burgess

Tanawha,QLD

Summary

I am energetic and confident with years' experience in customer service and Administration. Known for delivering exceptional service, resolving issues efficiently, and maintaining a positive and professional demeanor under pressure. Skilled in managing office operations, handling client inquiries, and ensuring smooth day-to-day functions. Committed to providing high-quality support and building strong relationships with clients, and colleagues alike.

Overview

4
4
years of professional experience

Work History

Client Services Administrator

The Insight Company Pty Ltd
Maroochydore, QLD
11.2023 - Current
  • Assisted clients with inquiries and requests related to services provided.
  • Provided technical support to customers regarding software and hardware issues.
  • Answered phone calls, emails, and other forms of communication from customers in a timely manner.
  • Processed payments for orders placed by customers online or over the phone.
  • Monitored office supplies inventory and placed orders when necessary.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Scheduled appointments for clients, customers, and other visitors.
  • Updated and organsied client files and data

IGA Customer Service

Whites IGA
Forest Glen , QLD
11.2022 - 11.2023
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints respectfully and professionally.
  • Managed the cash drawer and financial transactions to maintain accurate store counts
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Processed credit card transactions accurately and efficiently.
  • Answered incoming phone calls from customers regarding product availability or store locations.

Customer Service Cashier

Friendly Grocer
Mountain Creek +, QLD
07.2022 - 11.2022
  • Delivered professional customer service to ensure a positive shopping experience.
  • Operated cash registers to process payments.
  • Complied with all health and safety regulations while performing job duties.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Customer Service Cashier

IGA
Maroochy Waters, QLD
12.2020 - 08.2022
  • Built and maintained productive relationships with employees.
  • Checked personal identifications during alcohol and tobacco sales.
  • Answered phone calls to assist customers with questions and orders.
  • Provided excellent customer service by helping customers locate items they were looking for.

Education

Prep to Year 10 -

Suncoast Christian College
Woombye

Skills

  • Customer service
  • Data entry
  • Payment processing
  • Office administration
  • Communication skills
  • Time management
  • Team collaboration
  • Attention to detail
  • Multitasking
  • Problem-solving

Timeline

Client Services Administrator

The Insight Company Pty Ltd
11.2023 - Current

IGA Customer Service

Whites IGA
11.2022 - 11.2023

Customer Service Cashier

Friendly Grocer
07.2022 - 11.2022

Customer Service Cashier

IGA
12.2020 - 08.2022

Prep to Year 10 -

Suncoast Christian College

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Abby Burgess