Abby Burgess
Tanawha,QLD
Summary
Experienced in office management, administration and productivity. Efficiency and service quality across various environments. Highly dependable, ethical and reliable. Strong experience in customer service.
Overview
4
4
years of professional experience
Work History
Full Time Receptionist
The Insight Company Pty Ltd
11.2023 - Current
- Answer incoming calls, directing clients to individuals addressing specific needs.
- Proficient in Microsoft Office 365
- Greeting clients professionally and provided friendly, knowledgeable assistance.
- Handle complaints and questions, and re-directed calls to other team members
- Acted as first point of contact
- Schedule, confirm and reschedule client appointments
- Assisting with general admin tasks, such as data entry, filing, scanning and printing
- Enhanced efficiency of mail distribution, ensuring timely delivery and response.
- Experience in POS
Customer Service Cashier
Whites IGA
11.2022 - 11.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Cashier
Friendly Grocer Supermarket
06.2022 - 10.2022
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
Customer Service Cashier
Maroochy Waters IGA
12.2020 - 07.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
Education
Completed Year 10 -
Suncoast Christian College
12-2022
Skills
- Document management
- Appointment scheduling
- Client relations
- Excellent customer service
- Office 365
- Data entry
- Attention to detail
- Record keeping and file management
- Team collaboration
- Time management
- Mail handling
Timeline
Full Time Receptionist
The Insight Company Pty Ltd
11.2023 - Current
Customer Service Cashier
Whites IGA
11.2022 - 11.2023
Customer Service Cashier
Friendly Grocer Supermarket
06.2022 - 10.2022
Customer Service Cashier
Maroochy Waters IGA
12.2020 - 07.2022
Completed Year 10 -
Suncoast Christian College
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