Abby Butter
Walloon,QLD
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Drakes
04.2021 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints by implementing immediate solutions.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Receptionist
Stones Creek Campers
11.2024 - 11.2024
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Bachelor of Biomedical Science -
Queensland University of Technology
Brisbane, QLD12-2027
High School Diploma -
Rosewood State High School
Rosewood, QLD11-2023
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team leadership
- Training and mentoring
Timeline
Receptionist
Stones Creek Campers
11.2024 - 11.2024
Customer Service Supervisor
Drakes
04.2021 - Current
Bachelor of Biomedical Science -
Queensland University of Technology
High School Diploma -
Rosewood State High School
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