Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Abby Courtney

Kurri Kurri,NSW

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bartender

Heddon Greta Hotel
02.2022 - Current
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Barista

Grices Bakery Cafe
01.2021 - 04.2022
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Sandwich Artist

Subway
01.2015 - 01.2021
  • Greeted guests, promoted specials, and took orders.
  • Monitored inventory and requisitioned low-stock items.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prepared and served hot and cold sandwiches based on customer preferences.

Education

High School Diploma -

Kurri Kurri High School
Kurri Kurri, NSW
10.2018

Skills

  • Relationship Building
  • Liquor, beer, and wine knowledge
  • Responsible Serving
  • New Hire Training
  • Age Identification checks

Certification

~ First aid

~ RSA

~ RCG

~ Police Check

~ Working with children's check

~ NDIS worker check

Timeline

Bartender

Heddon Greta Hotel
02.2022 - Current

Barista

Grices Bakery Cafe
01.2021 - 04.2022

Sandwich Artist

Subway
01.2015 - 01.2021

High School Diploma -

Kurri Kurri High School

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Abby Courtney