Abby Guanlao

In my role as the supervisor of daily operations at a clinic situated in Sydney's North Shore, I play a crucial role in ensuring the smooth and efficient running of the practice.

• Operational Coordination Excellence: Efficiently managed workflows for a diverse team including medical staff, dermal clinicians and administrative personnel, ensuring smooth daily operations.
• Built a positive workplace culture: Fostered open communication and professional growth, resulting in stronger teamwork and staff retention.
• Process Improvement: Identified operational inefficiencies and implemented solutions that improved daily clinic operations and team performance.
• Customer Relationship Management: Successfully enhanced the clinic's reputation through consistently professional client interactions with stakeholders and clients.

Managed operations for two high-volume clinics, leading a team of 15 staff members in all areas of clinic management, including recruitment, sales, training, inventory, payroll and customer service.

• Played a key role in implementing marketing and operational strategies to boost efficiency and revenue.
• Elevated team performance: Recruited, trained and motivated staff, achieving significant improvements in productivity and client satisfaction.
• Operational excellence recognised: Contributed to winning the Small Business Award (2016) and Vicinity Retailer of the Year (2017) for outstanding service quality.