Abby Hardcastle

Processed insurance claims efficiently.

Book Assessments

Arranged hire cars efficiently.

Accurately capture detailed descriptions of events

Conducted payment processing via phone.

Set up payment plans

Communicate through email and SMS.

• Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
• Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
• Resolved complex customer issues, ensuring a positive and efficient experience.
• Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.
• Demonstrated empathy towards customers'' needs while simultaneously adhering to company policies and guidelines.
• Performed work duties from a remote location.

• Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
• Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
• Increased client retention through personalized attention and proactive problemsolving.
• Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.

• Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
• Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
• Collaborated with parents to address individual child needs and discuss progress reports regularly.
• Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.

• Increased customer satisfaction by providing timely and professional responses to inquiries via email.
• Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
• Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

• Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
• Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
• Communicated with parents and other staff about student progress.
• Maintained safety and cleanliness by sterilizing toys and surfaces.
• Established a safe, secure, and inclusive classroom setting where all children felt welcomed and Valued.

• Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
• Prepared food and beverages and verified adherence of quality and safe food-handling standards.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
• Greeted guests with friendly and professional acknowledgment to build rapport.