Abby Hardman

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Reception, Bar Staff, Gaming Floor, Restaurant Service

• Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and professionally.
• Enhanced customer satisfaction by providing exceptional service and addressing guest concerns with empathy and patience.
• Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Worked productively with customers to meet order requirements and service expectations.