Abby Isherwood
Richmond,Invercargill
Summary
I am a dedicated and adaptable individual, currently in a maintenance planner, scheduler role. I successfully transitioned into the role through the Women in Aluminum program. This achievement highlights my strong commitment to growth and continuous learning. I approach challenges with curiosity, and a desire to expand and strengthen my current skills. My passion for growth is what drives me to enhance workflows and contribute to continuous improvement efforts. At the heart of what I do are people and the environment. I thrive in roles that require coordination, efficiency, and problem-solving to ensure safe, sustainable operations. Because of this, I am particularly motivated to pursue a pathway within logistics and coordination, where I can contribute to streamlined operations while prioritizing safety, environmental impact, and team collaboration.
Overview
9
9
years of professional experience
Work History
Maintenance Planner and Scheduler
Rio Tinto Aluminium
Invercargill
09.2024 - Current
- Demonstrated a strong commitment to the health and safety of team members and assets.
- Planned and scheduled all non-urgent maintenance activities, and processed non-urgent approved notifications into work orders within 7 days of creation.
- Stakeholder visibility of the forward and backlog, while maintaining visibility of the draft schedule out to week +2.
- Ensured timely presentation of an achievable maintenance schedule for week +1.
- Facilitated and chaired weekly meetings to discuss priorities and progress.
- Fostered positive relationships and ensured effective engagement with internal and external stakeholders to achieve business goals.
- Raised purchase requisitions and paid purchase orders in a timely manner.
- Sound knowledge and understanding of the work management process.
Field Operations Attendant
Ruapehu Alpine Lifts.
Whakapapa Ski Field
05.2024 - 08.2024
- Ensured constant vigilance in dynamic alpine settings, responding to evolving weather and operational demands.
- Responded swiftly and professionally to emergencies such as lift stoppages, guest slips, and falls.
- Monitored lift operations, identified, and raised concerns regarding mechanical issues, and safety hazards.
- Delivered exceptional customer service by assisting skiers and snowboarders of all levels, answering their queries, and creating a welcoming atmosphere.
- Effectively communicated with lift operators, ski patrol, and maintenance crew via radio to coordinate responses to weather changes, technical issues, and guest-related concerns.
- Performed de-icing of lifts and buildings safely and effectively.
Contract Meter Reader
Water Corporation
12.2023 - 02.2024
- Demonstrated strong organisational skills while managing myself effectively and efficiently.
- Prioritised wellbeing and demonstrated a strong commitment to safety by Identifying hazards daily prior to entering the field.
- Effectively communicated hazard controls to mitigate risks of incidents and accidents.
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Applied effective time management techniques to meet tight deadlines.
- Gained knowledge in data entry, analysis and reporting.
- Familiar with PDA systems and functions.
Customer Support Officer
Taupo District Council
01.2022 - 07.2023
- Maintained confidentiality of stakeholders and accounts, as per workplace protocols.
- Collaborated with the appropriate internal and external stakeholders to ensure that customers received accurate and timely information.
- Assisted stakeholders with account setup, ensuring seamless onboarding experiences for new clients.
- Responded proactively and positively to rapid change.
- Proven ability to learn quickly and adapt to new situations.
- Maintained a high level of professionalism at all times.
- Effectively multitasked within fast-paced environment.
- Efficiently managed customer accounts and administrative tasks using Microsoft Office and MagiQ applications.
- Managed a high volume of calls and emails daily.
Assistant Manager
Platypus Shoes
06.2021 - 01.2022
- Completed operational tasks with a focus on efficiency.
- Monitored security to protect employees, customers and property.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment and operations within the store.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Prepared daily sales reports summarizing sales activity for management review.
- Played an active role in inventory management, ensuring stock levels were optimized and handled visual merchandising to maintain an attractive and store layout to keep customers coming through the store.
Funeral Director's Assistant
Simplicity
Hamilton
07.2017 - 06.2021
- Ensured compliance with all relevant regulations regarding health and safety standards in the workplace.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Fostered a culture focused on collective health, safety, and wellness.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Coordinated with vendors for supplies such as caskets, flowers, and memorial folders.
- Offered comfort and counseling to address bereaved family members' needs.
Retail Supervisor
Ruapehu Alpine Lifts
01.2016 - 02.2021
- Assisted the store manager with the daily operations.
- Adhered strictly to all safety protocols set forth by the company.
- Performed routine maintenance tasks on equipment, identifying potential issues and hazards before they escalated into larger problems.
- Utilized strong interpersonal skills to establish rapport with guests, fostering repeat business opportunities.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Trained new staff on operational procedures and customer service standards.
- Coordinated with team members to manage peak times efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
LEVEL 4 CERTIFICATE FUNERAL SERVICES - Funeral Services And Mortuary Science
WELTEC
Wellington, NZ08.2018
Skills
- Effective Communication
- Commitment to safety standards
- Attention to detail
- Work management knowledge
- Collaborative team player
- Results-driven
- Goal-oriented
- Rapid Skill Acquisition
- Problem-solving
- Adaptable
- Stakeholder engagement
- Problem solving
References
Aaron Short, NZAS - Superintendent
aaron.short@riotinto.com 027 742 6942
Jason Cathro, Taupo council - Customer support Team Lead
jcathro@taupo.govt.nz 027 239 7489
Affiliations
Health and wellbeing are paramount in my world; I love being in the gym, I grew up on a ski field, so I enjoy snowboarding in the winter, and simply spending time outdoors. Family and friends are extremely important to me, so I make sure to spend quality time with them when I can. I also love touring and exploring, so this is also high on my to-do list
Timeline
Maintenance Planner and Scheduler
Rio Tinto Aluminium
09.2024 - Current
Field Operations Attendant
Ruapehu Alpine Lifts.
05.2024 - 08.2024
Contract Meter Reader
Water Corporation
12.2023 - 02.2024
Customer Support Officer
Taupo District Council
01.2022 - 07.2023
Assistant Manager
Platypus Shoes
06.2021 - 01.2022
Funeral Director's Assistant
Simplicity
07.2017 - 06.2021
Retail Supervisor
Ruapehu Alpine Lifts
01.2016 - 02.2021
LEVEL 4 CERTIFICATE FUNERAL SERVICES - Funeral Services And Mortuary Science
WELTEC