ABBY-JO DWYER-STEPHENS
Summary
Organized and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Seeking entry level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Pharmacy Assistant
Amcal Pharmacy
05.2022 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Verified patient information to correctly dispense medications.
Sleep Apnoea Consultant
Amcal Pharmacy
02.2023 - Current
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
- Utilized medical software to document and track patient progress.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Educated patients and caregivers on proper ways to use breathing apparatuses at home.
Bartender
Northern Hotel
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
Cafe Assistant
Red Sands
01.2019 - 01.2020
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Operated espresso machines and commercial coffee brewers to create beverages.
Retail and Customer Service
Telstra Shop
03.2018 - 08.2018
- Kept customer spaces clean, neat and organized for maximum appeal.
- Fulfilled customers' special requests for merchandise and delivery times.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reviewed customer account information to determine current issues and potential solutions.
Front of House Team Member
Silverton Hotel
08.2016 - 02.2018
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Cleaned and organized kitchen, dining and service areas.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained food safety and sanitation standards.
Education
High School Diploma -
Willyama High School
Broken Hill, NSW2013
Skills
- Organization
- People Skills
- Problem Resolution
- Service Prioritization
- Computer Skills
- Adaptive team player
- High energy attitude
- Fast Learner
Additional Information
References
- Petrina Williams
0427 914 434
- Mandie Miller
0419 626 021
- Maddison King
0417 550 886
Timeline
Bartender
Northern Hotel
03.2023 - Current
Sleep Apnoea Consultant
Amcal Pharmacy
02.2023 - Current
Pharmacy Assistant
Amcal Pharmacy
05.2022 - Current
Cafe Assistant
Red Sands
01.2019 - 01.2020
Retail and Customer Service
Telstra Shop
03.2018 - 08.2018
Front of House Team Member
Silverton Hotel
08.2016 - 02.2018
High School Diploma -
Willyama High School
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