Abby Loone
Devonport,TAS
Summary
Focused and dedicated insurance professional with 14 years of experience providing superior customer service. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
Work History
Assistant Account Executive
Steadfast Taswide Insurance Brokers - (previously Hesketh McCrimmon Insurance)
Devonport , TAS
2009 - Current
- Assessed client risk profiles and recommended appropriate coverage plans.
- Negotiated with underwriters to secure favorable terms on behalf of clients.
- Provided advice to customers on insurance-related matters.
- Prepared detailed reports summarizing customer requirements and recommendations.
- Processed claims in a timely manner according to company procedures.
- Resolved customer inquiries regarding policy changes or coverage issues.
- Utilized industry software tools such as rating engines and quoting systems.
- Monitored the performance of existing accounts, including renewals and cancellations.
- Reviewed policy documents for accuracy prior to issuing them to clients.
- Participated in training sessions aimed at improving product knowledge.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Provided information and answered questions via personal meetings, telephone calls and email.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Received underwriting approvals after accurately completing applications for insurance coverage.
Sales Assistant
Fourways Newsagency
Devonport , Tas
2013 - 2014
- Greeted customers and provided assistance with product selection.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Maintained cleanliness of the sales floor area at all times.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Kitchen Hand
Devonport Golf Club
Devonport , Tas
2012 - 2014
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Set up serving trays for events or parties.
- Served food during catered events or banquets.
- Followed all health code guidelines when handling food items.
- Maintained order and cleanliness of work areas to conform with health codes.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
Sales Assistant
The Mall Newsagency
Devonport , TAS
2008 - 2009
- Greeted customers and provided excellent customer service.
- Managed cash register operations using POS system and processed sales and returns.
- Maintained an organized and clean store environment.
- Stocked shelves with merchandise according to company guidelines.
- Assisted in setting up displays for promotional items.
- Performed weekly cleaning duties such as dusting, mopping, vacuuming.
- Maintained accurate records of all transactions on the computer system.
Sales Assistant
Subway
Devonport , Tas
2005 - 2012
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Ensured that all food products were prepared fresh daily and stored properly.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Replenished beverages throughout shift ensuring availability at all times.
- Provided quality customer service by adhering to company policies and procedures.
- Received deliveries from vendors including checking off invoices against actual merchandise received.
- Collaborated with other team members to ensure timely completion of tasks.
Education
Some College (No Degree) -
St Brendan Shaw College
Devonport, TAS2008-01
Skills
- Account Updates
- Account Reconciliation
- Document Preparation
- Building Strong Relationships
- Administrative Support
- Workload Management
- Problem-Solving
- Client Needs Assessments
- Team Collaboration
- Customer Relationships
- Understanding Of Contracts
- Premium Financing
- Quoting And Pricing Policies
- Client Needs Assessment
- Policy Renewals
- Claims Handling
Certification
- Tier 1 - General Insurance Broking
- Tier 2 - General Insurance Broking
References
Leon Hesketh Margy Badock
0419 261 484 0488 374 626
Timeline
Assistant Account Executive
Steadfast Taswide Insurance Brokers - (previously Hesketh McCrimmon Insurance)
2009 - Current
Sales Assistant
Fourways Newsagency
2013 - 2014
Kitchen Hand
Devonport Golf Club
2012 - 2014
Sales Assistant
The Mall Newsagency
2008 - 2009
Sales Assistant
Subway
2005 - 2012
Some College (No Degree) -
St Brendan Shaw College
- Tier 1 - General Insurance Broking
- Tier 2 - General Insurance Broking
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