Summary
Overview
Work History
Education
Skills
Timeline
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Abby McLachlan

Summary

Polite and professional call centre consultant, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

6
6
years of professional experience

Work History

Call Centre Consultant

Concentrix
02.2023 - Current
  • Enhanced customer satisfaction by effectively resolving complex issues and providing exceptional service.
  • Reduced average call duration while maintaining high-quality interactions through effective listening and problem-solving skills.
  • Collaborated with team members to create a positive work environment, boosting employee morale and productivity.
  • Consistently met or exceeded performance goals by focusing on customer needs and delivering tailored solutions.

Cleaner

Mantra Group
11.2021 - 10.2022
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.

Canteen Attendant/Waitress

Daydream Island Resort & Spa
07.2021 - 10.2021
  • Enhanced customer satisfaction by providing efficient and courteous service.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
  • Collaborated with team members to improve overall service quality and guest experience.

Team Member

Coles Supermarket
04.2020 - 07.2021
  • Enhanced team efficiency by communicating effectively and focusing on the task at hand.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Crew Member

McDonald's Restaurant
12.2017 - 12.2018
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

High School Diploma -

Aberfoyle Park High School
East Aberfoyle Park, SA
10.2019

Skills

  • Customer Service
  • Attention to Detail
  • Multitasking
  • Computer Skills
  • Adaptability
  • Active Listening
  • Call Control
  • Problem Solving
  • Conflict Resolution

Timeline

Call Centre Consultant

Concentrix
02.2023 - Current

Cleaner

Mantra Group
11.2021 - 10.2022

Canteen Attendant/Waitress

Daydream Island Resort & Spa
07.2021 - 10.2021

Team Member

Coles Supermarket
04.2020 - 07.2021

Crew Member

McDonald's Restaurant
12.2017 - 12.2018

High School Diploma -

Aberfoyle Park High School

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Abby McLachlan