Abby Michelle Hudson
Brisbane,QLD
Summary
Recognized for enhancing customer satisfaction and efficiently managing a team of 20 staff. Skilled in conflict resolution and food safety compliance, driving operational success and fostering a motivated work environment. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
7
7
years of professional experience
Work History
supervisor, venue manager, waitress, bartender
Mr Hizolas
Burleigh Heads
05.2022 - 04.2025
- Serving
- Taking orders
- Engaging with customers
- Making cocktails
- Pouring beer and wine
- Rostering
- Ordering produce
- Stock handling
- Cash handling and counting
- Eftpos sales
- Managing bookings
- Leading a team of about 20 staff
casual cafe attendant, barista, supervisor
Cafe 63
Park Ridge
06.2021 - 09.2022
- Serving
- Barista trained
- Cash and stock replenishment
- Working during busy times
- Open and closing of the cafe
- Food and drink handling
- Eftpos sales
cafe attendant, supervisor, barista
The LoveWell Project
Mt Gravatt
05.2018 - 07.2020
- Barista trained
- Customer service
- Working independently
- Open and closing the cafe
- Eftpos sales
- Managing stock and produce
- Food and drink handling
- Serving
- Making food
- Working multiple events
- Completed Certificate III Hospitality traineeship, July 2020
- Completed a 6 week barista course late May - June 2019 approximately
Education
Completed Studies - School
Parklands Christian College
Park Ridge, QLD11-2020
Skills
- Team leadership
- Customer service excellence
- Cash management
- Food safety compliance
- Order processing
- Staff scheduling
- Sales management
- Conflict resolution
- Communication skills
- Problem solving
- Training and development
- Staff discipline
- Employee motivation
- Self motivation
References
- Vishmay Shihora, Mr Hizolas, 0458 133 600, Vishmay.mh@gmail.com
- Manas Baijracharya, Cafe 63, 0450 877 567
Certificates And Achievements
- Certificate II Tourism, 2020
- Certificate III Hospitality, 2019 - 2020
- Certificate I Active Volunteering, 2019
- RSA
- First Aid
Work Skills
- Hardworking, reliable, and honest
- Friendly and open
- Passionate about providing a great customer experience
- Ability to work independently
- Ability to meet strict deadlines
- Fast learner, ability to follow procedures
- Possess attention to detail
- Team leadership experience
- Bar experience
- FOH experience
- Basic Microsoft skills
- Ability to use a POS system
- Retail experience
- Advanced hospitality experience
- Available Monday to Friday
Timeline
supervisor, venue manager, waitress, bartender
Mr Hizolas
05.2022 - 04.2025
casual cafe attendant, barista, supervisor
Cafe 63
06.2021 - 09.2022
cafe attendant, supervisor, barista
The LoveWell Project
05.2018 - 07.2020
Completed Studies - School
Parklands Christian College
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