Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Abby Mitchell

Craigieburn

Summary

Current administration professional with experienced optimising productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and the ability to make good judgements. Works effectively with cross-functional teams.

Overview

7
7
years of professional experience

Work History

Customer Service & Warranty

Concept Caravans
04.2023 - Current
  • Enhanced customer experiences by providing timely and accurate information on products and services.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.

Administration Manager

Imagine Hotels & Resorts
06.2021 - 04.2023
  • Organise and maintain ongoing relationships with renters and lease holders.
  • Organise and disburse payment to owners and creditors in timely manner each month.
  • Updated reports, managed accounts, and generated reports for company database.
  • Learned and applied preferred systems for scheduling, purchasing and problem-solving.

Revenue Coordinator - Channel Management

Imagine Hotels & Resorts
07.2019 - 06.2021
  • Responsible for managing and maintaining all hotel channels connected to third party websites (Booking.com, Expedia)
  • Reconciled information and reported figures each month.
  • Liaised with account managers to optimal efficiency.
  • Troubleshoot system outages.

Revenue Administration Officer

Imagine Hotels & Resorts
09.2017 - 07.2019
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Aided in setting daily hotel rates and restrictions.
  • Proven ability to develop and implement creative solutions to complex problems.

Front Office Supervisor

Imagine Marco
12.2016 - 09.2017
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Reviewed client and staff feedback and made appropriate business recommendations to meet needs and address concerns.

Education

Real Estate Agent License -

Property Training Australia
Online
03.2022

Bachelor of Business - Tourism & Hospitality

Victoria University
Melbourne, VIC
08.2017

Skills

  • Process Improvement
  • System Monitoring
  • General Management and Administration
  • Microsoft Office
  • Customer Inquiries
  • Records and Database Management
  • Planning and Prioritization

Additional Information

Maris Fowler

Hotel Manager (Former)

0410 807 099


Lisa Howard

Hotel Manager (Former)

0436 432 963


Katie Butcher Fitzgerald

Marco Holdings (Former)

0438 114 682


Ashleigh Tucker

Acquaintance

0433 618 093

Timeline

Customer Service & Warranty

Concept Caravans
04.2023 - Current

Administration Manager

Imagine Hotels & Resorts
06.2021 - 04.2023

Revenue Coordinator - Channel Management

Imagine Hotels & Resorts
07.2019 - 06.2021

Revenue Administration Officer

Imagine Hotels & Resorts
09.2017 - 07.2019

Front Office Supervisor

Imagine Marco
12.2016 - 09.2017

Real Estate Agent License -

Property Training Australia

Bachelor of Business - Tourism & Hospitality

Victoria University

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Abby Mitchell