Abby Quinn
Pomona,QLD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position as a Receptionist/Administration officer with this company. I am Proactive and detail-oriented individual looking for the next challenge. I have Strong organisational and multitasking abilities with Excellent communication and interpersonal skills. A proactive attitude and the ability to work autonomously and within a team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Enrolled Nurse
Queensland Health
Sunshine Coast University Hospital
10.2023 - Current
- Compassionate and personalized care for the patients needs
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Manager
Spendless Shoes
Noosaville, QLD
01.2020 - 09.2023
- First point of contact for clients and helped them with their needs.
- Greeted customers and helped with product questions, selections and purchases.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Administration duties such as sending away paperwork, attending to emails, contacting companies etc.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted customers with prompt and polite support in-person and via phone.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Coordinating office supplies and maintaining equipment
Pharmacy Assistant
Noosa Discount Drug Store
Noosaville, QLD
01.2018 - 12.2021
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Responsible for cash management and banking duties of the business.
- Merchandised over-the-counter goods and rotated stock.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Supported operations with filing, copying and faxing.
- Trained new pharmacy staff on computer system and drug management protocols.
Education
Diploma of Nursing -
Tafe Queensland
Sunshine Coast, QLD06.2023
High School Diploma -
Sunshine Beach State High School
Sunshine Beach, QLD11.2019
Skills
- Strong Teamwork
- Passion for learning
- Time Management
- Telephone skills
- Organization skills
- Microsoft Office skills
- Adapt quickly to new tasks
- Compassionate
Certification
Diploma of Nursing
Current First Aid and CPR certificate
Timeline
Enrolled Nurse
Queensland Health
10.2023 - Current
Manager
Spendless Shoes
01.2020 - 09.2023
Pharmacy Assistant
Noosa Discount Drug Store
01.2018 - 12.2021
Diploma of Nursing -
Tafe Queensland
High School Diploma -
Sunshine Beach State High School