Abby Simons
West End,QLD
Summary
Proactive Shift Manager with extensive experience in problem-solving and upholding company standards. Expertise in team supervision, quality compliance, and employee coaching, ensuring productivity and customer satisfaction. Strong skills in communication, decision-making, and critical thinking, bringing organised and disciplined leadership to high-paced environments.
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Hard working and enthusiastic worker that demonstrates dedication to high-quality performance job performance when assisting individuals by displaying patience and empathy.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's
09.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimise performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Bachelor of Nursing -
Queensland University of Technology
Brisbane, QLD10.2025
Brisbane State High School
South Brisbane, QLD11.2022
Skills
Reliable
Committed
Flexible
Caring
Organised
Able to work under pressure and in high pace work environments
Decision making
Disciplined
Relationship Building
Clear Communication
Critical Thinking
Accomplishments
Completed a Certificate 3 in Retail in October of 2023
Captained numerous groups at school including choir, school production and instrumental music
Leadership experience being a Crew Trainer and Shift Manager at McDonald's
Timeline
Shift Manager
McDonald's
09.2019 - Current
Bachelor of Nursing -
Queensland University of Technology
Brisbane State High School
Similar Profiles
Praveen ChunduPraveen Chundu
Crew trainer at McDonald'sCrew trainer at McDonald's
Jack EvansJack Evans
Crew trainer at McDonald'sCrew trainer at McDonald's
Yara Al-RazazYara Al-Razaz
Crew member at McDonald'sCrew member at McDonald's
Jeremy Daniel Torres DazaJeremy Daniel Torres Daza
Team Member at McDonald'sTeam Member at McDonald's
Dean MartinDean Martin
Emergency Services Security Officer at Corporate Protection AustraliaEmergency Services Security Officer at Corporate Protection Australia