Abby Slinger
Peregian Springs,QLD
Summary
Personable Office Administrator with over 10 years of experience. Prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workload while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Eager to contribute to the team's success through hard work, attention to detail, and excellent organizational skills. A hard-working individual with a clear understanding of office management and business operations.
Overview
52
52
years of professional experience
Work History
Personal Assistant
Lady Janette Murray
Canberra, ACT
07.2022 - 08.2022
- Provided general administrative support.
- Provided training in the use of various pieces of technology.
- Sourced and ordered office equipment and supplies.
- Used discretion when handling confidential information.
Collections Access Officer and Genealogist - APS5
Australian Public Service
Canberra, ACT
02.2022 - 06.2022
- Worked for Australian Institute of Aboriginal and Torres Strait Islander Studies (AIATSIS).
- Liaised with clients and the public to provide access to the AIATSIS archives and collection, which is over one million items.
- Authorised to deal with highly confidential, and sensitive records from archives which were subpoenaed.
- Provided technical expertise in producing highly accurate family trees, using the AIATSIS collection, Government, and historic sources.
- Performed objective and systematic research and analysis to obtain accurate conclusions based on evidence.
- Applied work knowledge, precedent, policy, procedures, and guidelines to situations involving complexity and sensitivity, which require considerable interpretation and analysis.
- Liaised with internal and external stakeholders to obtain records not available at AIATSIS.
- Managed the Collection Access department inbox (up to 500 emails a week) and triaged clients.
- Developed Collection Access Communications Strategy and Family History and Collections Access Induction Manual.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Advised and supported members of the public on how to access, interpret and use archives.
Researcher/Genealogist
Link-Up (NSW) Aboriginal Corporation
Ropes Crossing, NSW
09.2020 - 01.2022
- Worked independently to produce highly accurate family trees and detailed reports, using reliable sources for Aboriginality and removal, due to Stolen generation policies, for management and clients.
- Performed objective and systematic, high-level research and analysis to obtain accurate conclusions based on evidence.
- Implemented ethical and culturally informed responses and protocols, application of rules, regulations, best practice principles, and procedures for each client and their records.
- Liaised with clients to complete their family histories, both during and after completion.
- Liaised with internal and external stakeholders to ensure positive customer outcomes.
- Personally, established a client triage system within the research team, based on health priority, age priority, and generation of the removed person being searched.
- Represented Link-Up (NSW) at meetings and conferences.
- Conducted training programs.
Office Manager
Educational Psychologist Practice
Canberra, ACT
01.2000 - 01.2017
- Managed office operations while scheduling appointments for the principal psychologist.
- Managed communications between clients and psychologist.
- Wrote psychological developmental histories for client reports.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Maintained computer and physical filing systems; as well as converted all archived physical files to digital files, establishing an online paper management system.
- Developed policies and procedures manual for the practice.
- Developed standard operating procedures for all administrative employees.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
Farm Owner/Manager
DJ & AV Slinger
Barmedman, NSW
01.1995 - 01.2018
- Owned and managing a busy mixed farming business of cereal crops and sheep.
- Used MYOB software to maintain financial, production and employment records of farm.
- Selected and purchased supplies and equipment such as seed, farm machinery and livestock.
Franchise Owner/Manager
Kumon Institute Of Education
, NSW
01.1992 - 01.2000
- Owned and managed a Kumon Institute of Education Study Centre and correspondence class offering maths and English tuition, tutoring approximately 300 students.
- Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and payroll to handle the financial needs of the business.
National Honorary Secretary
Sports Acrobatic Australia
, Australia
01.1992 - 01.1994
- Established Sports Acrobatics Australia as a registered company in Australia with ASIC and registered, lobbied, and established Sports Acrobatics Australia with the Australian Sports Commission, as the National sporting organisation representing Sports Acrobatics.
- Prepared a detailed submission to the International Olympic Committee (IOC) to make Sports Acrobatics Australia the Australian governing body.
- Compiled handbooks for the constitution, technical rules, judging rules, the level classification system and an extensive coaching manual.
- Took minutes of the Annual General Meeting and committee meetings, record keeping and correspondence.
Education
Advanced Diploma - Office Administration
TAFE
Temora, NSW12.1991
Advanced Diploma - Office Administration
TAFE
Temora, NSW12.1991
Higher School Certificate -
Kincoppal-Rose Bay
Rose Bay, NSW11.1988
Skills
- Customer relationship and service skills
- Advanced research skills
- Records and Database Management
- Exceptional organisation skills
- Sound time management
- Excellent verbal and written communication skills
- Command of Microsoft Office
- Good problem solving skills
- Bookkeeping
Additional Information
REFEREES
Zina Stephans
Link-Up (NSW) Assistant Programs Manager
0412 429 736
Sarojni Samy
Acting Director of Collection Access Team – EL1
0432 542 469
Lady Janette Murray
0407 111 135
- Current Working with Children Check
- Current National Police check
- Current Queensland Drivers Licence - Class C
Timeline
Personal Assistant
Lady Janette Murray
07.2022 - 08.2022
Collections Access Officer and Genealogist - APS5
Australian Public Service
02.2022 - 06.2022
Researcher/Genealogist
Link-Up (NSW) Aboriginal Corporation
09.2020 - 01.2022
Office Manager
Educational Psychologist Practice
01.2000 - 01.2017
Farm Owner/Manager
DJ & AV Slinger
01.1995 - 01.2018
Franchise Owner/Manager
Kumon Institute Of Education
01.1992 - 01.2000
National Honorary Secretary
Sports Acrobatic Australia
01.1992 - 01.1994
Advanced Diploma - Office Administration
TAFE
Advanced Diploma - Office Administration
TAFE
Higher School Certificate -
Kincoppal-Rose Bay
Similar Profiles
Janette MorleyJanette Morley
Surface pattern designer/owner at Janette Clare CreativeSurface pattern designer/owner at Janette Clare Creative
Leroy HillLeroy Hill
Private Security Officer at Janette HunterPrivate Security Officer at Janette Hunter
Hayley NguyenHayley Nguyen
Team Member at Janette VazquezTeam Member at Janette Vazquez
Melissa PatenMelissa Paten
Teacher Aide / Attendance Officer at Department Of EducationTeacher Aide / Attendance Officer at Department Of Education
Melissa FinlayMelissa Finlay
Team Leader – Sales and Service at KT Insurance, Envest GroupTeam Leader – Sales and Service at KT Insurance, Envest Group