ABBY STRICKLAND
Adelaide
Summary
I am a determined and outgoing individual with a strong interest in administration and customer service. Being a conscientious and ambitious person, I take a mature and responsible approach to any task that is presented. I am a good team player with excellent communication skills, having an active approach to work and getting things done, as well as being a good listener that is calm, reliable and compassionate.
Overview
17
17
years of professional experience
Work History
Client Care Representative
The Austin Vet Specialists
05.2022 - Current
- Answering phone calls, screening/ scheduling appointments and redirecting referring vet queries
- Entering data into an automated billing program and daily use/maintenance of veterinary database, ezyVet
- Processing general accounting related duties including invoicing, cash handling and banking
- Providing outstanding customer service, greeting clients and pets, answering queries, processing incoming patients, and handling payments
- Handle incoming/ outgoing mail and emails, responding/ forwarding appropriately in a timely manner
- Adhering to internal and external procedures and protocols
- Provide general administration support to the partners and staff of The Austin
- Retrieve prescriptions from pharmacy and allocate throughout
Medical Receptionist/ Clerical
Benson Radiology
12.2021 - 04.2022
- Providing a high standard of patient care
- Answering general enquiries
- Making and confirming patient bookings, including examination preparation and information
- Liaising with referring medical professionals
- Preparation and finalisation of billing, including Medicare, private and third party
- Result preparation
- General office duties
Stablehand
Godolphin
10.2020 - 12.2021
- Carry out stable tasks including; mucking out, rugging, swimming, walker trot ups and assisting with farrier, vet, chiropractor and dentist
- Routine health checks, monitoring basic health and welfare of horses for illness or injury during grooming, and reporting irregularities according to stable protocol
- Preparation of horses and gear for race meetings and trials attendance, including appropriate personal presentation and performing official race and post-race meetings
- Other tasks as required including working together with other sections and stable staff, garden, track and administration staff in order to complete work
Business Support Officer
Chubb Insurance
04.2021 - 11.2021
- High volume data entry using Excel spreadsheet and online portal, Duck Creek
- Monitor own productivity and service delivery standards and ensure ongoing compliance
- Manage the renewal and endorsements process, while ensuring the highest data integrity and minimal disruption to the business
- Comply with documented processes, procedures and controls to ensure adherence to all relevant legislation, regulations, authority levels and business rules
- Display accountability for quality, accuracy and timeliness within all processes and interactions
- Engage in reviews of documented processes and procedures
- Collaborate with and support others within the team, relating to workload management, as required
- Ensure that local underwriting management are regularly communicated with and kept updated on appropriate items
Sales Administrator
Elite Smart Energy Solutions
01.2021 - 04.2021
- Receiving and processing solar system orders
- Verifying orders, including customers' personal information and payment details
- Contacting customers by phone or email to answer queries and obtain missing information
- Maintaining and updating sales and customer records
- Directing feedback from customers to relevant departments
- Supporting sales department with other administrative tasks, if requested
- Answering incoming calls; taking messages and re-directing calls as required
- Data entry of sales into Google Sheets
Credentialing Specialist
MedRecruit
06.2018 - 01.2020
- Conducting reference checks via telephone and email
- Saving completed documents to the system and updating database
- Formatting CVs into a standardised MedRecruit format
- Ensuring information is presented according to company guidelines
- Managing completion of compliance and regulatory paperwork for each medical professional
- Providing guidance to medical professionals with queries relating to compliance documentation
- Managing database records e.g
- Work rights, criminal record checks, working with children checks
- Maintaining and preparing confidential customer and client documents
- Processing complex medical documentation e.g
- Immunisation and vaccination records
- Responding to doctor and client inquiries via telephone or email in a timely manner
- Processing incoming emails, file correspondence and maintaining records
- Answering the mainline phone and handling general business enquires
- Updating internal business process guidelines
- Training of new staff members on systems and business procedures
Customer Service Advisor
British Gas Services
01.2008 - 12.2017
- Handling of both inbound and outbound calls
- Investigating and resolving routine and complex customer complaints as the first point of contact
- Answering and resolving customer enquiries and demonstrating ownership of the problem
- Maintaining the loyalty of the existing customer base
- Handling customer complaints or handing customers on to management
- Accurate management of confidential and personal customer information e.g bank details, direct debits or addresses
Receptionist
Brannock Veterinary Clinic
01.2013 - 12.2014
- Booking, rearranging and cancelling appointments
- Acting as first point of contact in the surgery and providing support to those clients in distress
- Providing clients with advice and resolving enquiries both over the phone and face-to-face
- Interacting with clients and pets before and after consults
- Regular contact and handling of dogs, cats and other small animals
- Handling, dispensing and batching of drugs responsibly and correctly
- Giving basic medical advice to clients via phone
Education
Advanced Diploma - Animal Care
Scotland's Rural College
Broxburn, Scotland01.2013
Skills
- Microsoft office
- Customer service
- Attention to detail
- Multitasking
- Time management
- Administrative and office support
- Scheduling
- Front desk management
- Professional communication
Timeline
Client Care Representative
The Austin Vet Specialists
05.2022 - Current
Medical Receptionist/ Clerical
Benson Radiology
12.2021 - 04.2022
Business Support Officer
Chubb Insurance
04.2021 - 11.2021
Sales Administrator
Elite Smart Energy Solutions
01.2021 - 04.2021
Stablehand
Godolphin
10.2020 - 12.2021
Credentialing Specialist
MedRecruit
06.2018 - 01.2020
Receptionist
Brannock Veterinary Clinic
01.2013 - 12.2014
Customer Service Advisor
British Gas Services
01.2008 - 12.2017
Advanced Diploma - Animal Care
Scotland's Rural College
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