Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Abby Wighton

Queanbyen,Nsw

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

2
2
years of professional experience

Work History

FOH Team Member

Leagues Club Queanbyen
Queanbyen, Nsw
02.2024 - 03.2024
  • Greeted customers and answered questions related to products and services.
  • Organized menus for each table according to established standards.
  • Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
  • Verified that all orders were correct before serving them to customers.
  • Ensured compliance with health and safety regulations at all times.
  • Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.

Retail Sales Associate

Best And Less
Queanbyen, Nsw
01.2022 - 10.2023
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Handled customer complaints in a professional manner.
  • Offered suggestions for additional items that may be of interest to customers.
  • Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
  • Promoted special offers and discounts to encourage additional purchases.
  • Inspected purchased items for defects before handing them over to customers.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Used product knowledge to suggest items to match client needs.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Created price tags and merchandise signs for new items.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Adhered to loss prevention policies, identifying and reporting potential security issues.
  • Provided excellent customer service, resolving issues and answering queries promptly.

FOH Team Member

Ciao Cafe
Queanbyen, Nsw
08.2023 - 08.2023
  • Greeted customers and answered questions related to products and services.
  • Assisted with seating guests, taking reservations, and managing wait lists.
  • Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
  • Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.

Education

High School Diploma -

Karabar High School
Karabar Nsw
10-2024

Skills

  • Salesmanship
  • Money Handling
  • Team Collaboration
  • Payment Processing
  • Greeting guests
  • Point of sale systems
  • Order Taking
  • Menu knowledge
  • Reservation Management
  • Fast Learner

Accomplishments

  • Certificate of appreciation presented by NSW Police Force

References

  • Ciao Cafe

Name: Connie 

PH:0262997707

  • Best And Less

Name:India 

PH:04401249218

Timeline

FOH Team Member

Leagues Club Queanbyen
02.2024 - 03.2024

FOH Team Member

Ciao Cafe
08.2023 - 08.2023

Retail Sales Associate

Best And Less
01.2022 - 10.2023

High School Diploma -

Karabar High School

Similar Profiles

CREATE PROFILE
Abby Wighton