Abby Willis
Melbourne,VIC
Summary
I am a dedicated and enthusiastic Psychology graduate from the University of the West of England, where I achieved a first-class degree. My background spans customer service, support work, and childcare, equipping me with strong communication, empathy, and problem-solving skills. With over eight years of experience in fast-paced environments, I excel under pressure while maintaining professionalism and a positive attitude. I am highly adaptable, thrive in teamwork, and am passionate about fostering supportive and inclusive spaces.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress
Ten06
10.2024 - 11.2024
- Provided friendly and efficient service to enhance customer experience
- Maintained cleanliness and organization of tables, refilling drinks as needed
- Processed payments and handled cash and tips accurately
- Recommended menu items and specials to drive sales
- Adhered to food safety and hygiene standards
- Resolved customer concerns professionally and efficiently
- Managed multiple tables in a high-energy, fast-paced setting
Student Welfare Officer
Stafford House
06.2024 - 07.2024
- Provided emotional and mental health support to students
- Assisted with academic, language, and personal challenges
- Maintained accurate and confidential records of student welfare cases
- Ensured compliance with legal and ethical standards in handling sensitive information
Barista
Guild of Dough Bakery
10.2023 - 05.2024
- Managed front-of-house operations independently, including opening and closing procedures
- Brewed high-quality coffee using advanced machine techniques
- Monitored inventory and restocked supplies to ensure smooth service
- Maintained strict food safety and hygiene standards
- Delivered outstanding customer service in a fast-paced environment
- Processed transactions efficiently using a point-of-sale system
Sales Assistant
Lark Store
02.2023 - 07.2023
- Provided excellent customer service, handling queries, returns, and refunds
- Managed stock replenishment and visual merchandising to maximize sales
- Maintained store cleanliness and organization
- Promoted products to boost revenue and meet sales targets
University Placement – Support Worker
Drayton Park Primary School
09.2022 - 07.2023
- Acted as a key liaison between parents, psychologists, and teachers to support children's development
- Built strong, trusting relationships with children through empathy and active engagement
- Adapted to evolving therapeutic approaches and interventions
- Demonstrated patience and resilience when handling challenging behaviors
- Assisted in the implementation of structured learning strategies
Specialist Support Worker
Belay Foundation
12.2021 - 04.2023
- Provided therapeutic support for a child with a history of trauma and abuse
- Built a strong, trusting relationship through consistent one-on-one engagement
- Assisted parents in creating a calm, structured home environment
- Strengthened parent-child attachment through tailored intervention strategies
Contact Centre Advisor
Unite Students
08.2021 - 02.2022
- Assisted students and guarantors with inquiries regarding bookings, payments, cancellations, and complaints
- Handled individual payments and resolved billing concerns
- Delivered high-quality customer service in a fast-paced contact center
Summer Camp Organizer & Leader
Highfield House
06.2015 - 06.2020
- Developed and led engaging activities for25+ children
- Built a client base of over50 families and managed financial records
Assistant Manager & Bartender
The George and Dragon
07.2019 - 04.2020
- Managed bar and restaurant operations, including customer service and staff coordination
- Oversaw check-in and check-out procedures for bed and breakfast guests
- Trusted with account management and end-of-day financial reconciliation
- Provided a welcoming and professional atmosphere while maintaining efficiency
Events Waitress
The Essential Party Ingredient
04.2017 - 07.2019
- Coordinated with kitchen staff to accommodate dietary restrictions and allergies
- Maintained efficiency and professionalism during high-pressure events
- Successfully handled shifts exceeding15 hours in demanding environments
Teaching/Camp Assistant
Various Schools & Outdoor Learning Centres
06.2016 - 06.2017
- Supported students of varying ages across different subjects
- Provided one-on-one assistance to children with special educational needs
Education
BSc - Psychology
University of the West of England, Bristol (UWE)
Bristol02.2025
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Godolphin School, Salisbury
Salisbury01.2019
Skills
- Strong IT proficiency (Microsoft Office, iNote, SPSS, social media platforms)
- Data analysis expertise
- Leadership and teamwork abilities
- Outstanding interpersonal and communication skills
- Adaptability and problem-solving mindset
- Compassionate and empathetic approach
- Full, clean driving license
Hobbies and Interests
Charity fundraising, Netball, lacrosse, and tennis, Classical music, Socializing with friends
Certification
First aid certificates
Working with children check
Police check
NDIS check
Australian License and Car with comprehensive insurance
LinkedIn Profile
https://www.linkedin.com/in/abby-willis360a26182
Timeline
Waitress
Ten06
10.2024 - 11.2024
Student Welfare Officer
Stafford House
06.2024 - 07.2024
Barista
Guild of Dough Bakery
10.2023 - 05.2024
Sales Assistant
Lark Store
02.2023 - 07.2023
University Placement – Support Worker
Drayton Park Primary School
09.2022 - 07.2023
Specialist Support Worker
Belay Foundation
12.2021 - 04.2023
Contact Centre Advisor
Unite Students
08.2021 - 02.2022
Assistant Manager & Bartender
The George and Dragon
07.2019 - 04.2020
Events Waitress
The Essential Party Ingredient
04.2017 - 07.2019
Teaching/Camp Assistant
Various Schools & Outdoor Learning Centres
06.2016 - 06.2017
Summer Camp Organizer & Leader
Highfield House
06.2015 - 06.2020
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Godolphin School, Salisbury
BSc - Psychology
University of the West of England, Bristol (UWE)
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