Summary
Overview
Work History
Education
Skills
Timeline
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Ravidu Seneviratne

Queens Park

Summary

Highly motivated and results-oriented professional with a diverse background spanning retail, banking, and finance, recently complemented by a Master of Business Analytics. Proven ability in customer service, sales, operations management, and credit risk assessment. Seeking a challenging role where analytical and problem-solving skills can be leveraged to drive data-driven decision-making and contribute to organisational success.

Overview

17
17
years of professional experience

Work History

Duty Manager

Better Choice Fuel
09.2023 - Current


  • Monitoring daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Overseeing inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Training employees in essential job functions.
  • Responding to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developing and maintaining strong relationships with customers to increase loyalty, trust and satisfaction.
  • Managing staff scheduling for optimal coverage, ensuring efficient operations during peak hours.

Contract Administrator

Tydi Services Pte Ltd
11.2024 - Current
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
  • Streamlined contract processes by implementing efficient tracking and organization systems.
  • Drafted, reviewed and revised contracts for accuracy and completeness.
  • Performed thorough analyses of existing agreements, recommending modifications or termination when appropriate based on cost-benefit considerations.
  • Prepared and issued reports on contract performance and compliance.

Cleaner/Administrative Assistant

Tydi Services Pte Ltd
10.2022 - 03.2024
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Improved document processing speed by introducing automated templates for routine correspondence.

Cashier/Sales Assistant

Ceylon Foods Perth
07.2022 - 09.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.

Credit Executive

Commercial Bank of Ceylon PLC
12.2012 - 10.2022
  • Increased credit portfolio quality by implementing risk management strategies and conducting thorough credit analyses.
  • Evaluated clients'' financial statements regularly to identify early warning signs of potential defaults or deteriorating financial conditions.
  • Assessed credit risk and analyzed financial statements.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
  • Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
  • Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
  • Attended credit-related training and conferences to stay informed about industry trends and developments.
  • Reduced delinquency rates with proactive monitoring of clients'' credit performance and timely communication.
  • Achieved recognition for outstanding accuracy and diligence in credit analysis, setting benchmark within department.
  • Played pivotal role in negotiating terms with distressed accounts, recovering substantial amounts and preventing losses.

Banking Trainee

Commercial Bank of Ceylon PLC
12.2010 - 12.2012
  • Completed bank transactions for floor staff and documented actions according to established procedures
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees
  • Received, recorded and banked cash, checks and vouchers as well as reconciled records of bank transactions
  • Received and counted daily inventories of cash, drafts and checks
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Central Bank.

Trainee Technical Assistant

Sri Lanka Telecom
07.2010 - 11.2010
  • Worked alongside senior team members to learn related job tasks and roles
  • Utilized document management system to organize company files, keeping up to-date and easily accessible data.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.

Trainee

Alliance Five Pvt Ltd
10.2007 - 01.2008
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Identified opportunities to assist others and took initiative to seek out additional projects
  • Attended training sessions and meetings to learn new information and develop personal skills.


Education

Master of Business Analytics - Business Analytics

Kaplan Business School
02-2025

Diploma - Applied Banking & Finance

Institute of Bankers
Sri Lanka
09.2017

Diploma - Credit Management

Institute of Bankers
Sri Lanka
01.2015

Advanced Diploma - Telecommunications

City & Guilds
United Kingdom
12-2012

Skills

  • Customer Service

  • Verbal and written communication

  • Workflow management

  • Risk assessment

  • Credit analysis

  • Financial statement analysis

  • Time management

  • New employee training

  • Cash management

  • Stock management

Timeline

Contract Administrator

Tydi Services Pte Ltd
11.2024 - Current

Duty Manager

Better Choice Fuel
09.2023 - Current

Cleaner/Administrative Assistant

Tydi Services Pte Ltd
10.2022 - 03.2024

Cashier/Sales Assistant

Ceylon Foods Perth
07.2022 - 09.2022

Credit Executive

Commercial Bank of Ceylon PLC
12.2012 - 10.2022

Banking Trainee

Commercial Bank of Ceylon PLC
12.2010 - 12.2012

Trainee Technical Assistant

Sri Lanka Telecom
07.2010 - 11.2010

Trainee

Alliance Five Pvt Ltd
10.2007 - 01.2008

Master of Business Analytics - Business Analytics

Kaplan Business School

Diploma - Applied Banking & Finance

Institute of Bankers

Diploma - Credit Management

Institute of Bankers

Advanced Diploma - Telecommunications

City & Guilds

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Ravidu Seneviratne