ABC Z

• Managed end-to-end recruitment for a diverse range of positions, focusing on the Go-to-Market and Commercial teams
• Delivered exceptional stakeholder management by working closely with senior leadership, HR, and hiring managers to align recruitment efforts with business needs
• Streamlined recruitment processes and improved candidate experience by creating more efficient workflows and communication protocols
• Enhanced employer branding by leveraging social media, job boards, and professional networks to engage top-tier talent
• Tracked and reported key recruitment metrics, such as time-to-fill and candidate quality, to senior stakeholders to ensure alignment with organizational goals
• Maintain and update candidate records in the Applicant Tracking System (ATS), ensuring all information is accurate and up-to-date
• Prepare and manage candidate contracts and documentation, ensuring compliance with company policies and regulatory requirements
• Support the recruitment team by managing daily administrative tasks, including scheduling, document management, and reporting
• Ensure recruitment processes adhere to privacy and compliance regulations, safeguarding sensitive candidate and company information
• Maintained detailed recruitment metrics to track and optimize sourcing strategies, resulting in reduced time-to-hire and improved candidate quality
• Stayed up-to-date on healthcare and Allied Health sector developments, ensuring a competitive recruitment edge in a dynamic market

• Provided recruitment services to clients across a wide range of industries, focusing primarily on Go-to-Market and Commercial talent
• Conducted interviews, administered assessments, and provided recommendations to clients on candidate suitability
• Developed strong relationships with clients and candidates, ensuring clear communication and successful outcomes for both parties
• Sourced candidates through multiple channels, including job boards, LinkedIn, and networking events, for a variety of commercial positions

· Greeted clients, customers with a warm and professional demeanor, ensuring a positive first impression of the company.

· Answered inbound calls, directed inquiries to appropriate departments, and resolved customer concerns in a timely manner.

· Managed customer complaints and escalated issues to relevant departments while maintaining a high level of professionalism.

· Assisted customers with completing forms and navigating company products/services, ensuring clarity and efficiency.

· Scheduled appointments and coordinated meetings, managing calendars for senior executives.

· Performed routine administrative duties, including data entry, file management, and document preparation.

· Responded to customer emails and followed up on pending requests to ensure a high level of customer satisfaction.

· Maintained an organized reception area, managed office supplies, and placed orders to maintain stock levels.

· Assisted with organizing company events and internal meetings, ensuring logistical support for smooth operations.

· Provided outstanding customer service, resolving inquiries and complaints in person, over the phone, and via email.

· Processed customer transactions and maintained accurate records of sales and communications.

· Assisted in promoting company products/services and ensured customer understanding of product features.

· Maintained accurate and up-to-date customer information in the database.