ASHLEIGH CUNNINGHAM

• Whilst still conducting the role of a Senior Training Consultant with the added responsibilities listed below
• Aligning SA and WA Training Admin processes
• National Project Rollouts
• Regularly travelling to Sydney to facilitate at the prestigious Hamburger University (one of only 8 Campuses across the World) to deliver the highest end of our Management Curriculum
• Building a collaboratively team through implementing processes, giving feedback, and holding weekly or fortnightly WIPS with individual team members to support them and their goals as well as a regular check in
• Drive capacity through increasing classes/seats where needed
• Support the market with succession planning, hiring and retention to support growth

• Whilst still conducting the role of a Training Consultant with the added responsibilities listed below
• Managing the Training Department's talent pipeline through the Training Cadetship Program; creating all resources, training plans, and maintaining relationships with all cadets and their managers
• Budding the cadets up with a Training Consultant for the duration of the program
• Creating and managing the Training Calendar for Victoria and Tasmania, to meet the needs of both markets and adjusting where needed – this also includes all regional training as well
• Working with our third-party training providers (Fire and First Aid) to ensure we schedule enough sessions in different locations to meet the needs of the market for both initial and reverification training
• Managing the Teaching Schedule for the Training Team to ensure all training calendar requirements are met and all considerations considered including even distribution of teaching days/classes
• Onboarding all new Training Consultants; taking them through all processes, creating their training plans, conducting teach backs with them to help them prepare, giving regular feedback, and overseeing all aspects of their training
• Working on the National Curriculum team to give regular feedback on classroom content/resources or suggest/make updates based on Operational updates to be updated Nationally
• Participating in project work on new platforms, creating resources, preparing for launch, and leading the launch across the market – providing support where necessary to fill any gaps

• Conducting Management classes that inspire managers to achieve high performance results
• Adhere to the processes and procedures to ensure compliance with Australian Qualifications Training Framework (AQTF) standards and applicable legislation
• Assess Manager Development Program folders in accordance with AQTF standards, providing feedback as required
• Actively builds and maintains relationships with Owner/Operators, Operations Managers, Consultants and Restaurant Managers
• Be an operations expert on McDonald's operating standards, management tools and training systems to maximize Quality, Service, Cleanliness and Value
• Ensure that all assessments for BSB51919 – Diploma of Leadership & Management and BSB42015 – Certificate IV in Leadership & Management:
• Comply with assessment guidelines in the nationally endorsed Training Packages
• Lead to the issuing of a statement of attainment or qualification under the AQF when a participant is assessed as competent against nationally endorsed unit/s in the Training Package
• Are valid, reliable, fair and flexible
• Inform participants of the context and purpose of the assessment and the assessment process
• Where relevant focus on the application of knowledge and skill to the standard of performance required in the workplace
• Involve the evaluation of sufficient evidence
• Take account of individual needs relevant to the assessment
• Provide a reassessment on appeal
• Understand and implement the McDonald's RTO policies and procedures to ensure quality training and assessment consistent with the scope of registration and scale of operations
• Participate in validation of learning and assessment strategies

• Assisted in identifying employees for progression into traineeships
• Completed all enrolments and relevant traineeship paperwork ensuring accuracy of work
• Fulfilled the role of an assessor for trainees on traineeship programs for designated licensee restaurants
• Worked towards achievements of KPI's as set by your manager
• Ensured the development and maintenance of training plans for each trainee
• Coaching and Assessment:
• Prepared and conducted relevant traineeship induction session, training workshops and graduation ceremonies
• Actively contributed to internal and external government audit/validations
• Coached trainees on McDonald's policies and procedures
• Ensured each trainee had access to the relevant training tools and resources
• Identified additional resources as required to assist trainees in accomplishing objectives
• Completed assessments on each trainee and ensured VET Quality Framework requirements were met
• Qualifications assessed were:

· SIR20216 Certificate II in Retail Services

· SIR30216 Certificate III in Retail

· SITS00051 Food Safety Supervision

· SITSS00048 Espresso Machine Operation (skill set)

• Delivered the business drivers of people, experience, process and numbers to maximize revenue and profit.
• Train, coach and mentor team members and develop talent and succession planning.
• Delivered the Grill'd experience through brilliant service, exceptional quality and restaurant cleanliness
• Engaged local community groups and drive benefit programs
• Provided a safe working environment in relation to OH&S and food safety
• Responsible for restaurant growth, cost control and meeting financial targets
• Planed ahead and set clear expectations of performance
• Performance managed employees when performance expectations were not met

• Worked my way from, through to Restaurant Manager, working at 6 different Restaurants during this period
• Some highlights from this time include:
• Opening Laverton North as the Restaurant Manager
• Hiring, training and developing all crew and managers in preparation for opening
• Promoting and training Managers all they through to Restaurant Managers
• Creating and building Management teams
• Succession planning and developing a team to ‘replace' me allowing me to continue to develop and take on new opportunities.