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Kishor Tamang
Doonside,NSW
Summary
I am looking for part-time job where I can utilize customer service skills while driving overall success and profitability. I also want to hone my customer service skills to a technical level of IT industries by learning new IT skills and knowledge in this journey of IT career path.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking entry-level position. Offering excellent communication and good judgment.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Youeni Foodstore
Castle Hill, NSW
11.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Optimized customer support by establishing collaborative service environment.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Street Market Asian Tapas And Restaurant
Milsons Point, NSW
08.2017 - 10.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
- Responded proactively and positively to rapid change.
Education
Diploma of IT -
Australia Institute of Business and Technology
Advanced diploma of IT - undefined
Australia Institute of Business and Technology
Bachelor of IT - Information Technology
King’s Own Institute
01.2019 - 03.2022
Skills
Dependable and Responsible
Excellent Communication
Analytical and Critical Thinking
Planning and Coordination
Flexible and Adaptable
Problem-Solving
Attention to Detail
Self-Motivated
Interpersonal Communication
Decision Making
Teamwork and Collaboration
Multitasking Abilities
Software
CSS
Java
Microsoft office package
Virtual box
DBMS
Software Troubleshooting
Office 365
Interests
Learning new things
Problem solving
Meeting new people
Timeline
Customer Service Representative
Youeni Foodstore
11.2019 - Current
Bachelor of IT - Information Technology
King’s Own Institute
01.2019 - 03.2022
Customer Service Representative
Street Market Asian Tapas And Restaurant
08.2017 - 10.2019
Diploma of IT -
Australia Institute of Business and Technology
Advanced diploma of IT - undefined
Australia Institute of Business and Technology