Abd-almaseah Koreal
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Sales Representative Team Leader
Platypus Shoes
03.2024 - Current
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Implemented continuous improvement initiatives within the team, resulting in enhanced productivity levels over time.
Team Leader
Big W
02.2022 - 08.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Assistant Store Manager
Hungry Jacks
11.2020 - 11.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Trained and coached new staff on food safety protocols, resulting in an X% reduction in food safety violations
- collaborated with team members to resolve customer issues and maintain a clean and organised work environment
Education
Construction Management - Construction
Western Sydney University
Sydney, NSW01.2027
Skills
- Sales software proficiency
- Data-driven decision-making
- Team Management
- Negotiation expertise
- Product and Service Sales
- Performance Tracking
- Customer Relations
- Sales closing
Refrees
Annabelle dauod ASM (platypus shoes): 0422641884
Amal khammo SM (Hungry Jacks): 0415448446
Timeline
Sales Representative Team Leader
Platypus Shoes
03.2024 - Current
Team Leader
Big W
02.2022 - 08.2023
Assistant Store Manager
Hungry Jacks
11.2020 - 11.2021
Construction Management - Construction
Western Sydney University
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