Abdallah Agha
Summary
Dynamic and results-driven Restaurant Manager with over 5 years of experience in both front- and back-of-house operations. Demonstrated success in creating team-building activities and improving the dining experience to boost customer loyalty. Proficient in simplifying operations and improving service while maintaining the highest standards of quality. Capable of fiscal management, such as budgeting, spending control, and sales forecasting, which contributes to the establishment's financial stability. Known for a strong work ethic and remarkable ability to lead cross-functional teams in high-pressure culinary settings. Excel at implementing effective marketing and promotional methods to increase restaurant visibility and business success. Committed to following health and safety requirements and enthusiastic about providing hospitality excellence.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
McDonald's
01.2022 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managing budgets.
- Staff rostering
- Achieved a 5 star Council health inspection rating
- month-end financial reporting, reconciling my stores monthly transactions to ensure that your records are accurate before you close the books and generate financial statements .
Shift Manager
McDonald's
11.2020 - 01.2022
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Lead a team of staff members
- Delegate tasks and monitor the overall performance of the workplace
- Track daily costs and revenues
- Balance the cash register at the end of the shift
Crew Trainer
McDonald's
09.2018 - 11.2020
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Enhanced team productivity by conducting regular training sessions and sharing best practices.
Education
Professional Accounting
Macquarie University
Sydney, NSW07.2025
High School Diploma -
Granville Boys HIgh School
Granville, NSW11.2020
Skills
- Schedule Coordination
- Recruitment
- Team Management
- Inventory control and record keeping
- Payroll Administration
- Quality Control
- Team Leadership
- Attention to Detail
- Goal Setting
- Reliable and Responsible
- Operations Management
- Staff Management
Languages
Arabic
Native or Bilingual
Timeline
Restaurant Manager
McDonald's
01.2022 - Current
Shift Manager
McDonald's
11.2020 - 01.2022
Crew Trainer
McDonald's
09.2018 - 11.2020
Professional Accounting
Macquarie University
High School Diploma -
Granville Boys HIgh School
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