Abdallah Chemiet
Sydney,NSW
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Manager
Dalya Mixed Business
Sydney, Nsw
11.2017 - 04.2024
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Analyzed market trends and competitor activity to inform business strategy.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Agent
Money Gram
Sydney, Nsw
01.2019 - 12.2023
- Received payments from customers in the form of cash, checks, or credit cards.
- Maintained accurate records of all transactions processed.
- Provided technical product support to key accounts.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed routine maintenance and repair.
Warehouse All Rounder
Guildford spares
Guildford, New South Wales (NSW)
01.2014 - 11.2017
- Prepared outgoing shipments by selecting appropriate packaging materials based on size, weight, fragility and destination of package.
- Labeled, sorted, and organized packages for efficient delivery.
- Stored inventory in designated locations within the warehouse facility based on size, type.
- Created daily delivery routes to maximize efficiency while minimizing travel time.
- Delivered items directly into customers' homes when necessary, providing additional customer service support.
- Maintained accurate documentation on all shipments delivered and received throughout the day.
Farm Hand
Chemiet Orchards
Young, New South Wales (NSW)
11.2009 - 12.2013
- Cared for livestock, including feeding, watering, and providing medical attention when necessary.
- Weeded fields manually or used specialized tools such as hoes or cultivators.
- Harvested crops according to season and maintained records of yields.
- Inspected fields regularly to identify pests or diseases that may harm crop growth.
- Maintained farm equipment such as tractors, harvesters, and other machinery.
- Planted seeds according to prescribed methods of production.
Education
Bachelor of Games Design And Development - Information Technology
Macquarie University
SydneySkills
- Financial Management
- Policy Implementation
- Sales Techniques
- Hardware troubleshooting
- Customer Service
- Telephone Etiquette
Languages
English
Native/ Bilingual
Arabic
Professional
Timeline
Agent
Money Gram
01.2019 - 12.2023
Manager
Dalya Mixed Business
11.2017 - 04.2024
Warehouse All Rounder
Guildford spares
01.2014 - 11.2017
Farm Hand
Chemiet Orchards
11.2009 - 12.2013
Bachelor of Games Design And Development - Information Technology
Macquarie University
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