Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abdelhaq Ouaznou

Parramatta,NSW

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

12
12
years of professional experience

Work History

Teamleader

World Vision Australia
08.2020 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Managing rosters coaching and assisting new staff members,
  • Motivate and inspire team members with positive communication work together towards achieving goals.
  • Meeting and Greeting members of the public at various exposed locations across Sydney.
  • Completing POS through various payment methods.
  • Coordinating efforts with marketing team for sales and promotions.
  • Providing presentations to inspire new donations and child sponsorships for the organisations.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Held weekly team meetings to inform team members on company news and updates.
  • Promoted high standards through personal example to help each member understand expected behaviours and standards.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

Frontliner

Xplore Services
10.2020 - 08.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Greeting and building report with members of the public at various Sydney locations.
  • Providing presentations to inspire new donations for United Nations High Commission for Refugees (UNHCR) and Medecins Sans Frontieres (MSF).
  • Cultivated interpersonal skills by building positive relationships with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Meeting and exceeding KPIs and targets.
  • Worked well in a team setting, providing support and guidance.
  • Completing POS through various payment methods.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Fragrance Ambassador

Mohamed Hilal Group
12.2018 - 12.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Meeting and Greeting clients.
  • Providing sales presentations to a range of clients.
  • Meeting and exceeding sales KPIs and targets.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developing operational systems and materials: reporting data analysis and scheduling.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Maintaining inventory, accurate stock and supply orders.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Completing POS through various payment methods.
  • Coordinating efforts with marketing team for sales and promotions.
  • Prepare daily,weekly and monthly reports.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Cultivated interpersonal skills by building positive relationships with others.

Sales Representative

Emirates Blends
02.2017 - 11.2018
  • Provide strategies and support the growth of Emirates blends Perfume.
  • Develop operational systems and materials reporting data analysis and scheduling.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Negotiated prices, terms of sales and service agreements.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Provide customer service and process of POS transactions including cash credit card payments.
  • Maintain Inventory, accurate stock and supply orders.

Customer Service Representative

Fun Ride Sports
10.2014 - 12.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintain Inventory and stock.
  • Achieve sales and services KPIs.
  • Issue and manage accurate rental contracts, POS transactions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Promptly responded to inquiries and requests from prospective customers.

Hotel Front Desk Agent

Royal Mirage De Luxe Hotel
01.2013 - 10.2014
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Billing Assistant and Website Designer

DS Marketing Corp
01.2011 - 12.2012
  • Received, sorted and distributed incoming mail.
  • Produced and mailed invoices, payment reminders and financial notices.
  • Contacted customers and third party payers to pursue payments.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.
  • Monitored customer accounts to identify and rectify billing issues.

Education

Al Rahamna College
Ben Guerir, Morrocco Baccalaureate.
11.2013

Hotel Management

Office De La Formation Proffesionelle Travel
Morocco
08.2011

Skills

  • Business development
  • Training Staff
  • Sales management
  • Revenue generation
  • Exceptional customer service
  • Exeeding KPIs
  • Fluent English, Arabic, French
  • Intelligence Gathering
  • Account Management
  • Strong Leadership

Timeline

Frontliner

Xplore Services
10.2020 - 08.2021

Teamleader

World Vision Australia
08.2020 - Current

Fragrance Ambassador

Mohamed Hilal Group
12.2018 - 12.2019

Sales Representative

Emirates Blends
02.2017 - 11.2018

Customer Service Representative

Fun Ride Sports
10.2014 - 12.2016

Hotel Front Desk Agent

Royal Mirage De Luxe Hotel
01.2013 - 10.2014

Billing Assistant and Website Designer

DS Marketing Corp
01.2011 - 12.2012

Al Rahamna College

Hotel Management

Office De La Formation Proffesionelle Travel

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Abdelhaq Ouaznou