Summary
Overview
Work History
Education
Skills
References
Additionaltrainingandcredentials
Software
Certification
Timeline
Generic

Abdi Mo

Commerce
Melbourne,VIC

Summary

A motivated and detail-oriented individual with strong communication and technical skills, seeking a role to apply my transferrable knowledge. Adept at handling complex tasks, providing fantastic service, and utilizing technology to assist clients. Looking to contribute to a dynamic and diverse team where I can leverage my organizational abilities alongside my collaboration and problem-solving skills. Committed Operations Officer adept at driving organizational efficiency to meet corporate objectives. Attentive to detail with passion for office administration demonstrated across 10 years of Management & Administration industry success.

Overview

11
11
years of professional experience
8
8
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Administration

Innovative Care Services
Melbourne, Victoria
07.2018 - Current
  • Allocation of work/duties to PCA
  • Recruitment clients and employees
  • Payroll
  • Administration
  • Data-entry
  • Invoicing
  • Accounts
  • Led system administration, overseeing multiple installations across multiple facilities.
  • Streamlined medication administration processes, reducing wait times and increasing patient compliance.

General Manager

Quality Progressive Care
Melbourne, Victoria
02.2018 - Current
  • Creating processes within the office to the support workers to create transparency
  • Excel spreadsheets for client rosters, participants information, and workers information
  • Creating Support to workers and clients through administration
  • Provide direct care assistance to each client in accordance with their service plan and goals
  • Regular reporting and communication with the team on the client's progress and how each support session was ensured
  • Management of workers through overseeing shifts and progressive notes
  • Creating and maintaining systems to run day to day tasks
  • Maintaining accounts payable, receivable, time sheets, and payslips

Business Sales Consultant

Employsure
Melbourne, Victoria
02.2017 - 02.2018
  • Managing BDM diaries
  • Documents preparation such as contracts, purchase agreements and conditions
  • Maintained confidentiality to adhere to strict regulations and policies
  • Scheduled and managed appointments with clients
  • Delivered post-sale support by addressing issues promptly and ensuring client satisfaction, nurturing long-term business relationships.
  • Utilized CRM software to track progress towards established goals accurately while maintaining up-to-date records of all client interactions.

Co-Ordinator

Kids r Kids Family Day Care
Melbourne, Victoria
02.2015 - 02.2017
  • Managing and running of the company’s day to day
  • Documents preparation such as timesheets, educator agreement forms, and invoices
  • Paying the staff on a fortnightly basis
  • Scheduled appointments for educator’s home checks
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Accounts Department

Placemakers
Christchurch
07.2013 - 11.2014
  • Preparation of invoices, accounts receivable and payable, bookkeeping, etc
  • Established rapport with key decision-makers in target organizations, building credibility as trusted advisor on industry-specific solutions.
  • Managed complex sales cycles involving multiple stakeholders, effectively navigating organizational hierarchies for optimal results.
  • Streamlined communication processes between departments, improving efficiency in handling customer inquiries and concerns.

Education

Undergraduate Diploma of Commerce - Commerce

Deakin University
Burwood, VIC
07.2017 - 01.2020

Certificate III -

Security Protection And Crowd Control
Melbourne, VIC
01.2014 - 03.2015

High School Diploma -

Shirley Boys High School
Christchurch
01.2010 - 11.2014

Skills

Accurate and precise with numbers

References

Upon Request

Additionaltrainingandcredentials

  • Current Police Check
  • Current First Aid Certificate
  • Current Working with Children Check
  • Current Cardiopulmonary Resuscitation (CPR)
  • Current Emergency Asthma Management certificate

Software

Excel

Word

Power Point

MacOs

Certification

Security License

Timeline

Administration

Innovative Care Services
07.2018 - Current

General Manager

Quality Progressive Care
02.2018 - Current

Undergraduate Diploma of Commerce - Commerce

Deakin University
07.2017 - 01.2020

Business Sales Consultant

Employsure
02.2017 - 02.2018

Co-Ordinator

Kids r Kids Family Day Care
02.2015 - 02.2017

Certificate III -

Security Protection And Crowd Control
01.2014 - 03.2015

Accounts Department

Placemakers
07.2013 - 11.2014

High School Diploma -

Shirley Boys High School
01.2010 - 11.2014

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