Abdirahim Artan
Guildford,NSW
Summary
Dynamic and results-oriented professional with extensive experience at Al Noor Islamic Association Inc., excelling in customer service and office administration. Demonstrated ability to enhance efficiency and foster client relationships through effective communication and data entry skills. Proven track record of improving operations and achieving significant enhancements in office productivity and customer satisfaction.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Al Noor Islamic Association Inc.
08.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Administrative Receptionist
Al Noor Islamic Association Inc.
08.2022 - Current
- Coordinated company events such as meetings, conferences, and celebrations by securing venues, arranging catering services, and creating invitations.
- Contributed to a positive company image with outstanding customer service skills, greeting visitors warmly and promptly addressing their needs or concerns.
- Managed office supply inventory by monitoring stock levels and placing timely orders, ensuring the availability of necessary resources for all staff members.
- Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
- Enabled smooth transitions for staff members on leave by temporarily assuming their responsibilities, ensuring uninterrupted workflow within the office.
- Reduced missed appointments by implementing a systematic reminder process via phone calls or email notifications prior to scheduled meetings or events.
- Boosted client satisfaction with prompt and professional responses to phone and email inquiries, addressing concerns efficiently.
- Supported executive staff with scheduling, travel arrangements, and meeting preparation, ensuring seamless operations and time management.
- Contributed to a welcoming environment at the reception area by maintaining cleanliness standards and displaying professional decorum at all times.
- Streamlined administrative processes by organizing and prioritizing tasks, resulting in improved productivity for the entire team.
- Collaborated effectively with team members to achieve common goals, sharing resources and offering assistance when needed.
- Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining a smooth information flow.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Collected [Type] payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Community Volunteer
Western Community Islamic Centre
01.2016 - Current
- Enhanced the effectiveness of local nonprofit organizations by providing ongoing volunteer support.
- Boosted fundraising efforts by coordinating and participating in charity events and donation drives.
- Strengthened community relationships by organizing and participating in various outreach programs.
- Promoted a positive image of the organization by representing it at community functions and networking events.
- Collaborated with other volunteers to plan and execute successful community events such as festivals, block parties, and educational seminars.
- Mentored at-risk youth through after-school tutoring programs, fostering academic growth and personal development.
Warehouse Picker
Toll Group
11.2021 - 01.2022
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Organized warehouse shelves and racks to maximize space utilization.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Maintained clean and safe work environment.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Safely and securely loaded items to prevent damage during transport.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Transported merchandise pallets to move in warehouse.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Stocked shelves to match planogram images and instructions.
Laborer
Philliez
07.2021 - 11.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Used variety of hand and power tools to complete tasks.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Managed safe and efficient use of tools and equipment on construction sites.
- Provided labor support to carpenters, masons and other skilled trades.
- Mixed and poured concrete for variety of projects.
- Worked on sites, installing roofs and other exterior components.
- Helped with door and window installations.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
Delivery Associate
Bunnings Warehouse
11.2017 - 12.2017
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Education
No Degree -
Merrylands High School
Merrylands, NSW09-2018
Skills
- Customer service
- Telephone skills
- Product labeling
- Willingness to learn
- Data entry
- Customer/Client relations
- Safety awareness
- Deadline adherence
Timeline
Administrative Assistant
Al Noor Islamic Association Inc.
08.2022 - Current
Administrative Receptionist
Al Noor Islamic Association Inc.
08.2022 - Current
Warehouse Picker
Toll Group
11.2021 - 01.2022
Laborer
Philliez
07.2021 - 11.2021
Delivery Associate
Bunnings Warehouse
11.2017 - 12.2017
Community Volunteer
Western Community Islamic Centre
01.2016 - Current
No Degree -
Merrylands High School
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