Abdirahman Warsame
Perth
Summary
Highly motivated and adaptable Human Resources graduate with a solid foundation in HR practices and hands-on experience in customer service, stakeholder engagement, and operational support. Bringing a proven track record of reliability, professionalism, and people-first service across retail, community services, and traffic management industries. Equipped with up-to-date knowledge of Australian workplace laws, recruitment processes, and employee relations principles. Recognised for excellent communication skills, the ability to manage competing priorities, and a proactive approach to solving problems. Eager to apply strong interpersonal and administrative skills in an entry-level HR role and contribute positively to a people-focused organisation.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Recruitment & Onboarding
Beloved Care
Perth
07.2023 - 08.2025
- Experienced in candidate screening, phone interviews, onboarding coordination, and job ad writing/optimisation (SEEK & LinkedIn).
- Proficient in JobAdder, SEEK, and LinkedIn Recruiter; skilled in database management and applicant tracking.
- Strong in data entry, document handling, safety induction coordination, and compliance with onboarding requirements.
- Effective in managing multiple phone lines, handling candidate and client inquiries, and maintaining a professional and supportive communication style.
- Collaborative team player who thrives in fast-paced environments and learns quickly.
- Organised, reliable, and able to manage multiple tasks with strong time management and accuracy.
- A NDIS scheme
Sales Representative
Telstra (Tsa Group)
03.2003 - 10.2024
- Delivered customer focus sales solutions exceeded KPI targets and built strong client relationship 3 effective communication and product knowledge.
- Engaged customers to identify needs and promote suitable products.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed sales transactions accurately using company systems.
- Collaborated with team members to achieve sales targets and improve service.
- Handled customer inquiries and resolved issues effectively and promptly.
Traffic Controller
Altus Traffic Management
Perth
12.2022 - 07.2024
- Responsible for site safety, traffic flow management, and public communication on work zones.
- Liaise daily with contractors, supervisors, and external stakeholders, ensuring clear instructions and professional interactions.
- Maintain accurate administrative records, including site diaries, incident reports, and safety checklists.
- Enhanced adaptability by working in rapidly changing environments while ensuring compliance with WHS policies.
Retail Sales Assistant
Tommy Hilfiger
Perth
04.2020 - 09.2023
- Acted as a key team member in delivering high-quality customer experiences and exceeding sales targets.
- Trained and mentored new staff members on store policies, procedures, and product knowledge.
- Assisted in recruitment support by participating in peer training, performance feedback, and store induction.
Customer Service Assistant
Coles Supermarkets
Perth
02.2018 - 01.2020
- Developed frontline service and problem-solving skills in a high-volume, fast-paced retail environment.
- Handled customer complaints calmly and efficiently, ensuring positive resolutions.
- Built team collaboration skills by working across departments including checkout, grocery, and store operations.
- Gained early professional exposure to workplace policies, punctuality, and customer engagement.
Support Worker (NDIS Sector)
Statewide Community Services
Perth
07.2024
- Delivered person-centred care to NDIS participants, promoting independence and personal development.
- Managed and updated individualised care plans in consultation with families and allied health teams.
- Strengthened interpersonal skills by supporting people with diverse abilities in achieving goals.
- Gained experience in handling sensitive information with professionalism and confidentiality.
Education
Bachelor of Commerce - Human Resource Management
Curtin University
Perth, WA 02.2022 - 02.2025
Skills
- Interpersonal Skills
- Recruitment Support
- Employee Relations
- Onboarding & Induction
- HR Administration
- Workforce Planning Awareness
- Adaptability
- Customer Service
- IT Proficiency
- Time Management
- Sales transactions
- Customer relationship management
- Compliance management
- Effective communication
Certification
- Bachelor Of Commerce Human Resource Management
- White Card (Construction Induction), Valid
- Basic First Aid, Valid
- Traffic Control Accreditation, Valid
References
Available upon request.
Hobbies and Interests
- Human Resources Trends & Technology
- Workplace Culture Development
- Employee Wellbeing
- Travelling
- Soccer and gym
Volunteer Experience
- Community Sports Volunteer, Assisted in organising local youth sports events, fostering inclusion and teamwork.
- Orientation Assistant (University), Supported first-year students during orientation week with campus tours and academic advice.
- Peer Mentor (University), Provided mentoring and guidance to new students, helping with their academic transition.
Additional Information
I am a semi-professional Soccer player who plays out of work hours as well as weekends., I am also a helping hand in Sutherlands soccer club passing my skills and knowledge to the youth program there ranging from ages 8 to 16 in my free time., I also Coach for Kalamunda city soccer club as I play for the first team there on a professional contract helping and teaching the younger kids who watch me play.
Timeline
Support Worker (NDIS Sector)
Statewide Community Services
07.2024
Recruitment & Onboarding
Beloved Care
07.2023 - 08.2025
Traffic Controller
Altus Traffic Management
12.2022 - 07.2024
Bachelor of Commerce - Human Resource Management
Curtin University
02.2022 - 02.2025
Retail Sales Assistant
Tommy Hilfiger
04.2020 - 09.2023
Customer Service Assistant
Coles Supermarkets
02.2018 - 01.2020
Sales Representative
Telstra (Tsa Group)
03.2003 - 10.2024