ABDUL AKIN
Doubleview,WA
Summary
To secure a position within an established organisation with a stable environment that will lead to a lasting relationship and offers opportunities for advancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Maintenance Officer
MY VISTA AGE CARE
04.2024 - Current
- Responsible for conducting all handman and general maintenance duties including diagnosing problems and fixing small maintenance issues in residential homes in Perth metropolitan areas, ensuring daily targets are achieved whilst maintaining a safe working operation, strictly adhering to Company policies and procedures, industry guidelines, compliance requirements and following Occupational Health and Safety (OHS) regulations
- Establishing and maintaining good relationships with the clients, contractors and tradesperson in accordance with Company guidelines as well as with the community, always dedicated to exceeding client demands by delivering outstanding customer service
- Providing quotations and invoicing clients
- Successfully responding to and resolving client queries in a timely manner, maintaining clear communication throughout as well as providing exceptional customer service by actively listening to clients
- Ensuring there is a process to manage client complaints and inquiries and successfully resolving client complaints, always ensuring that the highest levels of customer service is maintained as well as gathering client feedback and identifying patterns, trends and initiating specific actions to improve client satisfaction
- Maintaining toilets' functionality by repairing leaking faucets, clogged toilets and other equipment, using the correct personal protective equipment (PPE) and using hand and power tools efficiently.
Executive Chef
Pizzaca Caffe Pizzeria
04.2015 - 12.2023
- Responsible for supervising up to five staff including hiring, recruiting, on-boarding, rostering, delegating duties, conducting performance reviews as well as managing the daily operations in the kitchen, adhering to food safety regulations to reduce opportunities for illness and accidents
- Prepared delicious and quality food to handle large orders in stipulated timeframes, dedicated and committed to meeting high-quality standards
- Managed menu planning as per seasonal changes
- Created different delicious menu charts to attract customers
- Fostered positive working environment among kitchen team members that encouraged collaboration, creativity, and open communication
- Actively supported business plans to deliver sales, people and profit objectives, aligned with national corporate business objectives as well as provided effective communication to the team
- Attending weekly team meetings and actively participating and contributing to the growth of the business with a strong focus on improving the experience of customers, loss prevention (shrinkage reduction) and opportunities for business growth
- Reported hazards, incidents and near misses in a timely manner and assisted in the completion of incident investigations
- Systematically and methodically trained and mentored kitchen staff kitchen in safety, sanitation and cooking techniques with the unique ability to identify areas of improvement and identified talent and then worked with the team to exceed expectations, fostering their growth and success, always promoting a safety culture and positive work ethics
- Continuously updated skills and knowledge by participating in professional trainings, attended courses and contributed acquired knowledge to the development of the business
- Achievement: I steadily increased customer satisfaction to 95% by creating innovative and diverse menus tailored to various dietary requirements.
Floor Tiler
Tiling Company
04.2014 - 04.2015
- Responsible for installing and repairing tiles for residential and commercial projects in Perth, providing estimates for the number of tiles, installation time and associated costs, adhering to site-safety regulations whilst maintaining project deadlines
- Cleaned walls and floors in preparation for tiling work, removed old grout and cement from surfaces, filled gaps, cracks and holes in floors and walls, levelled uneven walls, floors and other surfaces with plaster and spread adhesive onto ready surfaces and tiles, then set tiles in position as per agreed designs, maintained quality and code compliance
- Developed and maintained relationships with other tradespeople at site, maintaining professionalism, integrity and respect at all times
- Safely utilised specialised tools and equipment to cut, shape and install tiles, always wearing the correct PPE
- Resolved customer queries arising during tile installation process, providing excellent customer service
- Assisted in developing and implementing strategic business development plans to drive an increase in our customer base
- Maintained a safe, clean and organised work environment, ensuring site is clean at the end of each day
- Assisted in detailed incident investigation and reporting as well as actively participated in emergency evacuation drills
- Trained and mentored apprentices, promoting positive work ethics and a safe working environment
- Attended workshops and training courses to continuously upskill.
Education
High School Diploma in Electronics -
01.2009
Skills
- Microsoft Office 365 (basic)
- FMI management software
- Maintain an up to date asset register, with full asset history
- Access real time data, to make informed decisions
- Plan and schedule future maintenance
- Process work orders and user requests on-the-go
- Teamwork
- Professionalism
- Lead by example
- Excellent work ethics
- Treating everyone with respect & dignity
- Integrity
- Excellent written and verbal communication skills
- Exceptional customer service skills
- Critical thinking and high attention to detail
- Flexibility and adaptability
- High levels of organisation skills
- Drive results within challenging and difficult situations
- Ability to multi-task and prioritise duties
- Ability to work autonomously and within a multi-disciplinary team
- Preparing for new painting by removing previous materials with seam-cleaning, sandblasting, scraping and sanding
- Completing grouting and tiling of bathrooms and floors of homes
- Installing cabinets and shelving units in homes and offices to provide additional space and organisation including assembling and installing new furniture for clients' living room to improve comfort and functionality
- Handling and banking cash weekly
- Performing all tasks to the standard required for the project, correcting and upgrading any work which does not meet with the required standards, always on a quest for continuous improvement
- Regularly assisting in reviewing and auditing internal processes to identify opportunities for business and process improvement, ensuring individual and key performance indicators (KPIs) are met
- Attending webinars, seminars, courses and workshops and expanding trade knowledge by successfully networking with colleagues
Certification
- Working Safely at Heights
- White Card
- National Police Clearance
- C Class Driver's Licence
References
Paul Bizzaca, Business Owner, Bizzaca Bar and Pizzeria, 0419 915 218
Timeline
Maintenance Officer
MY VISTA AGE CARE
04.2024 - Current
Executive Chef
Pizzaca Caffe Pizzeria
04.2015 - 12.2023
Floor Tiler
Tiling Company
04.2014 - 04.2015
High School Diploma in Electronics -
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