Basit Khan
Melbourne,Victoria
Summary
Personable and technically proficient individual with a solid understanding of IT systems and troubleshooting methodologies. Experienced in hardware and software diagnostics, network configuration, and maintenance. Dedicated to contributing to seamless IT operations and ensuring user satisfaction through effective problem-solving and support. Committed to leveraging expertise to enhance productivity and drive organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Technician
ATMC Australia Melbourne
01.2024 - Current
- Installed and configured computer hardware, operating systems and applications.
- Provided technical support to users with diverse range of IT issues.
- Assisted with server administration tasks such as patching, upgrades.
- Set up printers, scanners, modems, routers, switches and other peripherals devices.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
Customer Service Representative
Probe CX Melbourne
05.2023 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Officer
Millennium Services
08.2021 - 12.2022
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Developed strategies to improve customer service processes and procedures.
Desktop Support
Meltech Solutions Melbourne
03.2022 - 09.2022
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Monitored system performance and implemented preventive maintenance procedures.
Education
Bachelors In Information Technology and Systems -
Victorian Institute Of Technology
Skills
- Ticketing System Experience
- Hardware Installation
- Remote Desktop Support
- Help Desk Support
- Mobile Device Management
- Active Directory Management
- Software Installation
- Operating System Support
Certification
- ITIL Foundation
- Microsoft Azure Fundamentals
- Professional Year Program
Timeline
IT Support Technician
ATMC Australia Melbourne
01.2024 - Current
Customer Service Representative
Probe CX Melbourne
05.2023 - 12.2023
Desktop Support
Meltech Solutions Melbourne
03.2022 - 09.2022
Customer Service Officer
Millennium Services
08.2021 - 12.2022
- ITIL Foundation
- Microsoft Azure Fundamentals
- Professional Year Program
Bachelors In Information Technology and Systems -
Victorian Institute Of Technology
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