Cricket
Abdul Manan
Sydney,NSW
Summary
Experienced, resourceful Cloud Application Support specialist with a proven track record in ensuring seamless operation and minimal downtime of cloud-based applications. Resolved a high volume of technical issues through close collaboration with development teams and adherence to rigorous support protocols. Skilled at identifying and implementing effective solutions, resulting in improved system performance and user satisfaction. Committed to delivering exceptional support and maintaining the highest level of service quality.
Overview
7
7
years of professional experience
2038
2038
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Process Assistant
Amazon
04.2023 - Current
- I oversee and support daily warehouse and distribution center operations, ensuring seamless workflow and productivity
- Leading and mentoring team members to achieve production goals and improve performance
- Assisting in various processes to maintain efficiency and timely delivery
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
Fulfillment Associate
Amazon
12.2022 - 04.2023
- I played a crucial role in ensuring the efficient and accurate processing of orders in a fast-paced warehouse environment
- Picking, packing, and shipping customer orders with precision and efficiency
- Handling inbound and outbound inventory, performing regular stock checks, and ensuring accurate inventory records
- Inspecting products for quality and accuracy, and addressing any discrepancies promptly
- Working closely with team members and supervisors to meet daily and weekly fulfillment targets
Junior Cloud Application Support
Buzzketing PTY LTD
07.2022 - 12.2022
- I provided essential technical assistance and support for cloud-based applications
- Addressing and resolving technical issues related to cloud applications, ensuring minimal downtime and disruption
- Working closely with development teams and other stakeholders to identify and resolve application issues
- Maintaining detailed records of support requests, resolutions, and best practices to improve future support processes
- Assisting in the deployment and configuration of cloud applications and services
.NET Web Developer
Innovative Technology Saudi Arab
08.2018 - 07.2019
- Developing robust and scalable applications using C#, ASP.NET, and other .NET technologies
- Writing clean, efficient, and maintainable code, and conducting unit tests to ensure quality and functionality
- Designing and managing databases using SQL Server, including writing complex queries and stored procedures
- Maintaining comprehensive documentation for code, processes, and application development standards
Education
Master of Science - Information And Communication Technology
04.2001 - 01.2022
- Deep Learning in Neural Network transfer and cost efficient problem
- Wearable Devices in Healthcare
Bachelor of Computer Science -
12-2017
- E-Commerce Website , Passed - Research Project
Skills
Time Management
Web development projects
HTML
PHP
ASPNet
Database SQL
Microsoft Office
CSS
Javascript
Website optimization
Programming
Accomplishments
- Resolved product issue through consumer testing.
Certification
Cisco Certified Network Associate (CCNA) - Cisco Systems.
Interests
Travelling
Reading Books
Timeline
Cisco Certified Network Associate (CCNA) - Cisco Systems.
11-2024
Google Cloud Certified – Associate Cloud Engineer - Google.
06-2024
Process Assistant - Amazon
04.2023 - Current
Fulfillment Associate - Amazon
12.2022 - 04.2023
Junior Cloud Application Support - Buzzketing PTY LTD
07.2022 - 12.2022
.NET Web Developer - Innovative Technology Saudi Arab
08.2018 - 07.2019
Western Sydney University - Master of Science, Information And Communication Technology
04.2001 - 01.2022
The University of Sargodha - Bachelor of Computer Science,