Abdul Mobin Miazi

To obtain an administration position that allows me to utilize my skills and knowledge gained from work experience and tertiary education in order to fulfill my career goal and continuous professional development in that sector.

As a Receptionist:

• Handover from prior shift
• Performing from office duties under direct supervision including telephones, receptionist, cashier, information services or reservations
• Performing basic clerical, data entry and routine office duties
• Printing of arrival, departure, in-house and clean list
• Count from tilts & floats/read all diaries
• Setting Traces and Alerts
• Assistance with luggage
• Attendance to all arrivals, departure and any guest enquiries
• Cash handling, banking reservations (direct/phone/email)
• Processing VCC
• Constant communications with team members and line staff from other departments
• Ensuring of the well-being, satisfaction and comfort all guests within the limits on the department, and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of the hotel.
• Courteous, helpful and friendly attitude to all guests at all times and use guest name at every available opportunity.
• High standard in personal appearance and demeanor.
• Recording of all relevant comments of appreciation, suggestions and maintenance points in order
• Initiate follow up.
• Knowledge and understanding of the current policies and procedures of the Hotel.
• Responsibility of monies in your care as per cashiering shifts and in the Main Safe awareness of security issues.
• Correct hand-over procedures of day's business with regard to cover and cashiering.
• Awareness of complaints/problems and bring them to attention of the, Duty Manager, Front Office Manager or and to offer assistance.
• Fully awareness of the Hotel's Fire Safety and Health & Safety regulations.
• Answering phones and telephone enquires while ensuring the smooth running of Front Desk, Meeting and greeting guests both face to face and over the phone, providing a consistency high standard of customer service, ensuring a safe environment for guests.
• Processing online and phone bookings, up sell room types where appropriate, assisting in Bistro & Bar areas required.
• Updating loyalty points, Reg. cards, briefing sheet, posting commissions, mail
• Check in groups, delivering packages, processing choice cards.
• Reservations: Creating new reservation, updating reservations, routing, rate codes

As an Assistant of Night Manager:

• Check fire panel status
• Property walk ensure is clear and clean
• Lock up
• Check Wakeup calls and set alarm clock/ order taxis for the morning.
• Collect F&B Handover sheet
• Collect all H&L reports and check EFTOPS for REST & BAR before staff leave
• Check due outs, including PM's
• Sort X & Y reads from H&L (input Y totals go to accounts and the X reads go into the Day Bag)
• Check arrivals, investigate integrity
• Preview Breakfast Package report for the next day
• Check all Traces
• Preview all Journal all Transaction codes CODE 102 commissions make sure all are (-) negative unless it has correction
• Perform rate check, rectify any rate or market/ source code errors
• Audit all direct bills from day, rectify any issues, send accordingly
• When H&L final report prints, ensure it matches previous totals remove the below reports
• Email no-shows to RES & FOM, DM, provide comments and required follow up
• Balance FO credit cards
• Double check cash transactions
• Settle EFTOPS terminals
• Process direct bills
• Reports to complete: Fill out occupancy report 3 months, Daily Statics, Flash Reports

As an Area Operation Manager:

• To maintain and manage day-to-day operations of KN Corporation around Victoria
• Export material sourcing, Material Quality Control, Shipment Handling, day-to-day banking etc.