Summary
Overview
Work History
Education
Skills
Language
References
Timeline
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Abdul Naser Hadid

53 Bricketwood Dr Woodcroft,NSW

Summary

Experience at Citigroup and Knot N’ Co provided valuable insights into customer relations and operational efficiency. Developed strong communication and problem-solving skills through diverse customer interactions. Gained proficiency in call handling, priority management, and administrative tasks while maintaining composure under pressure. Enhanced teamwork, time management, and organizational abilities in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Customer Service Officer (Call Center)

Citigroup
01.2025 - 04.2025
  • As a Customer Service Officer at Citibank’s call center, I specialized in providing front-line support to credit card customers. My role involved managing a high volume of inbound calls, resolving account-related inquiries, and ensuring a smooth and professional customer experience. I was also responsible for promoting additional services through effective cross-selling techniques.
  • Managed large volumes of inbound customer calls related to credit card accounts, payments, transactions, and account security.
  • Assisted customers with navigation of digital banking platforms, including mobile apps and online portals.
  • Provided accurate and timely responses to credit card inquiries, including limits, due dates, interest rates, and rewards.
  • Performed data entry and account updates while maintaining strict accuracy and compliance with internal policies.
  • Delivered exceptional customer service by actively listening, empathizing, and resolving concerns promptly and professionally.
  • Promoted relevant banking products and services through cross-selling, aligned with customer needs and eligibility.
  • Followed scripts and compliance guidelines in line with regulatory and privacy requirements.
  • Met or exceeded KPIs related to call handling time, customer satisfaction, and service quality.
  • Strong verbal communication and active listening skills
  • Proficient in CRM systems and call center software
  • Fast learner with high attention to detail and multitasking abilities
  • Customer-centric mindset with problem-solving focus
  • Able to work efficiently in a high-pressure, target-driven environment

Administrative & Customer Service Associate

Knot N’ Co
01.2024 - 11.2024
  • As an Administrative & Customer Service Associate at Knot N' Co, I provided essential support to both internal teams and external clients. My role combined administrative coordination with frontline customer service, ensuring smooth office operations and a positive customer experience.
  • Handled high volumes of inbound and outbound customer service calls, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
  • Maintained accurate records, data entry logs, and filing systems to support efficient office administration and compliance with company standards.
  • Scheduled appointments, managed calendars, and assisted in coordinating logistics for meetings and deliveries.
  • Processed special orders and followed up with clients to confirm details, delivery timelines, and satisfaction.
  • Supported internal departments by preparing reports, managing communications, and completing clerical tasks in a timely manner.
  • Adapted quickly to company CRM and POS systems to update client information and manage orders.
  • Ensured adherence to corporate policies and procedures, maintaining a secure and organized work environment.
  • Proactively offered assistance to colleagues and management, helping maintain workflow and meet deadlines during busy periods.
  • Strong verbal communication and phone etiquette
  • High attention to detail and organizational skills
  • Proficient in administrative tools and software
  • Friendly, professional demeanor with a customer-first mindset
  • Reliable, adaptable, and quick to learn new systems

Education

High School -

BLACKTOWN BOYS HIGH SCHOOL
BLACKTOWN
10.2023

Skills

  • communication skills
  • Phone etiquette
  • Attention to detail
  • Organizational abilities
  • Administrative tools proficiency
  • Friendly and professional demeanor
  • Customer-first approach
  • Adaptability
  • Quick learner
  • Multitasking
  • Punctuality
  • Active listening skills
  • CRM systems proficiency
  • Call center software expertise
  • Problem-solving focus
  • Efficiency in high-pressure environments
  • CRM software
  • Customer service
  • Data entry
  • Call handling
  • Office administration
  • Time management

Language

English
Native/ Bilingual
Pashto
Native/ Bilingual
Dari
Professional

References

References available upon request.

Timeline

Customer Service Officer (Call Center)

Citigroup
01.2025 - 04.2025

Administrative & Customer Service Associate

Knot N’ Co
01.2024 - 11.2024

High School -

BLACKTOWN BOYS HIGH SCHOOL

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Abdul Naser Hadid