Abdul Nasiru
Adelaide,SA
Summary
Seasoned Business Solutions Consultant with more than 10 years of comprehensive experience maintaining and developing healthy relationships with clients. Leverages on teaching and IT experience to breakdown complex tasks into simple and easy to comprehend processes that stakeholders at all levels appreciate. Collaborates well to test, implement, refine and enhance systems to meet expected business needs and has earned several recognition awards as a consequence of performance and influence on transforming processes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Systems Consultant
Kaplan International
09.2021 - Current
- Consulting for Kaplan Business School and other Kaplan businesses in technology operations.
- Performed detailed research of customer business structures to accurately tailor student management software to unique needs of each.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Facilitating, testing and training staff on new student management system.
- Communicated with advertising and sales teams to integrate customer feedback into future promotional efforts.
Business Systems Coordinator
University Of Adelaide College
Adelaide, SA
06.2016 - 09.2021
- Critical appraisal of existing processes, identifying bottlenecks and proffering solutions to resolve pertinent issues and improve operations which resulted in an almost 45% improvement in student and staff satisfaction surveys.
- Facilitating workshops for developing requirements documentation
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Closely collaborate with upper management to drive strategy through development and implementation of new processes.
- Improved timetabling and enrolment system by adding new features and infrastructure, enhancing student experience and satisfaction
- Applied knowledge of python scripting to automate routine tasks for various units.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Systems Analyst/ESL Teacher
Intensive English Language Institute
06.2015 - 03.2016
- Initiated and oversaw the development of new web-based student management system from scratch
- Administered and graded tests and assignments to evaluate student progress.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Improved instruction methods by using various assessment tools and strategies.
- Documented student attendance and progress against goals.
ESL Teacher
University Of Adelaide College
01.2015 - 03.2015
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Improved instruction methods by using various assessment tools and strategies.
- Documented student attendance and progress against goals.
- Assigned lessons and corrected homework.
Senior Systems Analyst & Cisco Academy Manager
Lagos State University
05.2007 - 06.2014
- Business Analyst responsible for new software to merge the activities of Bursary and Audit Units
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
- Profiling of Network Traffic.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Resolved network access problems, improved operations and provided exceptional client support.
- Chief Instructor and main contact at the local Cisco Networking academy.
Technical Support Executive
Scicom (MSC) Berhad
11.2011 - 02.2013
- Tracked KPIs and created continuous improvement plans.
- Identified key technology defects to streamline problem resolution.
- Analyzed and developed service goals for in-bound call centre.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. .
Education
MBA -
Kaplan Business School
Adelaide02.2023
Master of Science - Computer Networking
Limkokwing University of Creative Technology
Cyberjaya, Malaysia05.2013
Bachelor of Engineering - Mechanical Engineering
University of Ilorin
Ilorin, Nigeria06.2005
Skills
- Business Systems Management
- Architecture Improvements
- Business Requirements
- Resource allocation and scheduling
- Python scripting
- Business Requirements Documents (BRDs)
- Business Processes and Procedures
- Functional Requirements Specification (FRS)
Accomplishments
- Finalist, Kaplan way leadership Awards (2017 & 2019)
- 3rd Place, Best Performer Award (Mobile Technical Help-desk) in the SingTel project. Award by Scicom MSC BHD (Aug 2012)
- 2nd Place, Best Performer Award (Mobile Technical Help-desk) in the SingTel project. Award by Scicom MSC BHD (July 2012)
- 1st Place, Best Performer Award (Mobile Technical Help-desk) in the SingTel project. Award by Scicom MSC BHD (April 2012)
- 1st runner-up, best local academy instructor category in West and Central Africa at the Cisco Networking Academy safari (July 2010)
Certification
- 2018- Dec ITILv3 Foundation
- 2012-Sept Cisco Certified Network Professional (R&S)
- 2010-Aug Cisco Certified Network Associate
Timeline
Business Systems Consultant
Kaplan International
09.2021 - Current
Business Systems Coordinator
University Of Adelaide College
06.2016 - 09.2021
Systems Analyst/ESL Teacher
Intensive English Language Institute
06.2015 - 03.2016
ESL Teacher
University Of Adelaide College
01.2015 - 03.2015
Technical Support Executive
Scicom (MSC) Berhad
11.2011 - 02.2013
Senior Systems Analyst & Cisco Academy Manager
Lagos State University
05.2007 - 06.2014
MBA -
Kaplan Business School
Master of Science - Computer Networking
Limkokwing University of Creative Technology
Bachelor of Engineering - Mechanical Engineering
University of Ilorin
- 2018- Dec ITILv3 Foundation
- 2012-Sept Cisco Certified Network Professional (R&S)
- 2010-Aug Cisco Certified Network Associate
Similar Profiles
Ryan HatchRyan Hatch
ESL Teacher at Kaplan InternationalESL Teacher at Kaplan International
Anthony JM AlduinoAnthony JM Alduino
ESL and Test Preparation Instructor at Kaplan InternationalESL and Test Preparation Instructor at Kaplan International
KRITIKA JOSHIKRITIKA JOSHI
Talent Acquisition Executive at Kaplan International PathwaysTalent Acquisition Executive at Kaplan International Pathways