Abdul Qadir
Brisbane,QLD
Summary
I have many years of experience working in a customer focused background, building loyalty, improving customer experiences on day-to-day basis, and providing customer support with attention to details. My time management skills will allow me to efficiently perform my task and achieve KPIs when expected. Bank Manager and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills in Home and Investment lending will be valued.
Overview
12
12
years of professional experience
Work History
Bank Manager
Westpac
Brisbane, Qld
09.2023 - Current
- Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
- Conducted weekly consultative sales meetings with prospects and clients to drive deposit growth.
- Delivered associate performance evaluations to determine merit increases and bonus amounts.
- Explained benefits of various investment options to help customers fulfill personal investment goals.
- Managed daily workflow including assigning tasks to staff members.
- Ensured compliance with banking laws and regulations through periodic review of internal policies.
Personal Banking Specialist
Westpac
Brisbane , QLD
11.2022 - 09.2023
- Assisted in the onboarding of new customers, including account setup and documentation review.
- Provided guidance to customers on how to use loan products effectively and responsibly.
- Calculated loan payments, terms, interest rates and other costs associated with loans.
- Advised customers on debt consolidation options that could help them reduce their monthly payments or total outstanding debts.
- Answered customer inquiries regarding loan options, repayment plans, and eligibility criteria.
- Developed strategies to increase sales of loan products through referrals from existing customers.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Personal Banking Advisor
Westpac
Brisbane , QLD
02.2022 - 11.2022
Teller
Westpac
Brisbane , QLD
08.2021 - 02.2022
Store Management Trainee
Aldi Stores
02.2017 - Current
- Shadowed managers and senior employees to gain experience, noting down observations.
- Supported day-to-day administrative operation, processing financial documents and receiving calls.
- Assisted with training new employees on company policies and procedures.
Assistant Manager
Red Rooster
01.2012 - 02.2017
Education
Bachelor of Product Design - Industrial And Product Design
Griffith University
Brisbane, QLD06-2016
Skills
- Cash Management
- Branch Administration
- Banking operations
- Goal Setting
- Prioritizing and Planning
- Willing to Learn
- Relationship Building
- Customer Service
- Team Building Leadership
- Customer Relations
Languages
Hindi
Limited
Accomplishments
- Consumer FY23 H1 award nomination
References
References available upon request.
Timeline
Bank Manager
Westpac
09.2023 - Current
Personal Banking Specialist
Westpac
11.2022 - 09.2023
Personal Banking Advisor
Westpac
02.2022 - 11.2022
Teller
Westpac
08.2021 - 02.2022
Store Management Trainee
Aldi Stores
02.2017 - Current
Assistant Manager
Red Rooster
01.2012 - 02.2017
Bachelor of Product Design - Industrial And Product Design
Griffith University
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