ABDUL REHMAN
Glen Waverley,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am eager to join your company and put all my efforts in it.
Overview
2
2
years of professional experience
Work History
Advertising Sales Representative
Ogilvy, Atif Waheed: Associate Creative Director
11.2021 - 04.2022
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, and in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Helped customers in determining the design and layout of sold and spec ads.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Consistently hit and exceeded sales goals by 25%
Sales Associate
Syed Protein, CEO: Zafar Shah
01.2022 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Executive
Brandix Soft
06.2022 - 01.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to the supervisor immediately to avoid lost revenue and cancelled policies.
- Escalated critical customer issues to the supervisor to avoid lost revenue and cancelled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
Receptionist
Shehzad Medical Complex ,CEO: Raheel Shehzad
03.2021 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
Education
Bachelor of Science - Computer Science
Deakin University
Melbourne, VIC07.2026
High School Diploma -
Forman Christian College
Lahore, Pakistan07.2022
High School Diploma -
American Lyceum
Lahore, Pakistan03.2020
Skills
- Technical Support
- Queue Management
- System Implementation
- Route Dispatch
- Call Control
- Account Management
- Online Chat
- Providing Feedback
Hobbies
Golf
Tennis
graphic design
photograph
Community service
volunteering
Timeline
Customer Service Executive
Brandix Soft
06.2022 - 01.2023
Sales Associate
Syed Protein, CEO: Zafar Shah
01.2022 - 05.2022
Advertising Sales Representative
Ogilvy, Atif Waheed: Associate Creative Director
11.2021 - 04.2022
Receptionist
Shehzad Medical Complex ,CEO: Raheel Shehzad
03.2021 - 10.2021
Bachelor of Science - Computer Science
Deakin University
High School Diploma -
Forman Christian College
High School Diploma -
American Lyceum