Abdul Rehman
Merrylands,NSW
Summary
Highly skilled Help Desk Technician with extensive experience in troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Committed to delivering exceptional customer service and collaborating with colleagues to ensure seamless operations and exceed customer expectations. Seeking a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Powerhouse Museum
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
IT Help Desk Support
SSI
Current - 01.2024
- Provided support for Windows, Mac OSX, and Linux operating systems
- Responded to user inquiries via phone or email in a timely manner
- Utilized remote desktop tools to provide remote assistance for users
- Troubleshot and resolved technical issues related to hardware, software, and networks
- Troubleshot issues on device-specific problems, network performance, and internet connectivity
- Delivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration
- Conferred with staff, users, and management to establish requirements for new systems or modifications
- Inspected equipment and read order sheets to prepare for delivery to users.
Web Developer Intern
Hype Studio
09.2023 - 12.2023
- Developed and maintained web applications using HTML, CSS, JavaScript, and React
- Built responsive websites utilizing best practices in UI and UX design principles
- Designed webpages in accordance with company's products and services
- Utilized HTML5 and CSS3 coding techniques while developing custom themes and plugins for WordPress websites
- Developed databases that supported Web applications and Web sites.
IT Help Desk Support
Johnson N Johson
02.2023 - 09.2023
- Provided support for Windows, Mac OSX, and Linux operating systems
- Responded to user inquiries via phone or email in a timely manner
- Utilized remote desktop tools to provide remote assistance for users
- Troubleshot and resolved technical issues related to hardware, software, and networks
- Developed knowledge base documents to assist with troubleshooting procedures
- Configured and tested new hardware and software
- Regarded computer software and hardware operation resolved problems.
- Worked effectively in fast-paced environments.
Customer Service
IGA
03.2021 - 12.2022
- Enhanced member retention through personalized engagement and excellent customer service.
- Provided exceptional customer service, resolving complex issues promptly and professionally.
- Improved team efficiency with thorough training on customer service protocols.
Junior Web Developer
Technolangs Software House
07.2019 - 11.2020
- Developed aesthetically pleasing websites through the use of HTML, CSS, and responsive design principles.
- Applied knowledge of JavaScript and Object-Oriented Programming to create successful designs.
- Delivered high-quality front-end designs with attention to detail, ensuring seamless user experiences across various devices.
IT Help Desk Technician
Technolangs Software House
03.2018 - 06.2019
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Professional Year Program in Computing ICT -
ECA Parramatta
Parramatta, NSW12.2023
MSIT -
Victorian Institute of Technology, Sydney
Sydney, NSW07.2022
BS Computer Science -
NCBA&E, Faisalabad, Punjab
Faisalabad, Punjab08.2018
Skills
- Data Entry
- Customer Relations
- Ticket management
- User Training
- Remote Support
- Software Installation
- Help Desk Software
- Technical Support
- Customer Service
- Desktop support
- Issue Troubleshooting
- Windows 10
Certification
- Skillsoft CompTIA Data+: Understanding Databases, 2023
- CompTIA Healthcare IT Technician Certification, 2023
- Skillsoft Security Basics & Common Threats, 2023
- Udemy IT Support Technician, 2022
- Udemy Designing and Implementing Big Data Analytics Solutions, 2020
- Udemy Web Design Specialist Certification, 2019
- Web Development Certification, Wapexp, 2017-2018
- IT Essential, Saylani Foundation, 2018
References
References available upon request.
Languages
English
Professional Working
Timeline
IT Help Desk Support
SSI
Current - 01.2024
Web Developer Intern
Hype Studio
09.2023 - 12.2023
IT Help Desk Support
Johnson N Johson
02.2023 - 09.2023
Customer Service Representative
Powerhouse Museum
03.2022 - Current
Customer Service
IGA
03.2021 - 12.2022
Junior Web Developer
Technolangs Software House
07.2019 - 11.2020
IT Help Desk Technician
Technolangs Software House
03.2018 - 06.2019
Professional Year Program in Computing ICT -
ECA Parramatta
MSIT -
Victorian Institute of Technology, Sydney
BS Computer Science -
NCBA&E, Faisalabad, Punjab
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