Abdul Rehman
Fawkner,VIC
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Reliable and observant with strong sense of responsibility and upbeat attitude. Understanding of safety protocols and emergency response procedures, combined with skills in surveillance and risk assessment. Dedicated to ensuring safe and secure environment.
Overview
2
2
years of professional experience
Work History
Retail Sales Assistant
Hyperstar
10.2021 - 08.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
O Levels - Computer And Information Sciences
Myer's College
Chakwal Punjab Pakistan 07.2021
Skills
- Lead Generation
- KPI Tracking
- National Account Management
- Sales Team Training
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Money Handling
- Customer Service
- Customer Needs Assessment
- Time Management
Timeline
Retail Sales Assistant
Hyperstar
10.2021 - 08.2023
O Levels - Computer And Information Sciences
Myer's College
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