ABDUL SALAAM BAH
Marsden Park,NSW
Summary
Detail-oriented professional with expertise in programming languages and network fundamentals. Proven skills in troubleshooting and software installation, complemented by strong organizational and time management abilities developed in fast-paced warehouse environments. Committed to enhancing operational efficiency and customer satisfaction through effective communication and relationship management.
Overview
4
4
years of professional experience
Work History
IT Intern
NaCSA
09.2024 - 11.2024
- Minimized user downtime by efficiently resolving hardware and software issues.
- Enhanced network performance through proactive system maintenance support for IT team.
- Conducted impactful training sessions, significantly improving IT skills across departments.
- Delivered successful software deployment projects within strict deadlines and quality standards.
- Collaborated with teams to develop effective solutions for organizational IT challenges.
- Ensured data integrity and business continuity through consistent backup strategies.
Internet Cafe Attendant
Ramadan Internet Cafe
08.2022 - 07.2024
- Boosted customer satisfaction by ensuring a clean, organized cafe environment.
- Accelerated service speed through efficient cash transaction processing for customers.
- Minimized operational downtime by coordinating proactive equipment maintenance and repairs.
- Enhanced internet access setups and document services for customer accounts effectively.
- Optimized inventory management to maintain adequate cafe supply levels consistently.
- Resolved customer inquiries swiftly, providing accurate and helpful information.
Shop Technician
Choithrams
02.2021 - 04.2022
- Enhanced machinery performance through diligent operation and maintenance of equipment.
- Resolved equipment issues swiftly by conducting routine inspections and troubleshooting.
- Trained technicians on safety protocols, ensuring adherence to operational procedures.
- Boosted shop efficiency by collaborating effectively with team members on workflows.
- Maintained cleanliness and organization in the shop, ensuring supply availability.
- Pursued ongoing learning of new technologies to elevate service quality.
Education
Bachelor of Science - Computer Science
Njala University
Morkonde, Taima12.2025
High School Diploma -
Holy Family Senior Secondary School
Freetown08.2020
BECE - Science
Hakeem Junior Secondary School
Freetown07.2017
NPSE -
Ansarul Islamic Primary School
Freetown06.2014
Skills
- Customer service and support
- Team collaboration
- Time management
- Continuous learning
- Technical documentation
- Data backup management
- Task prioritization
- Communication skills
- Facility maintenance
- Professional demeanor
- Multitasking ability
- Employee development
- Customer service management
- Teamwork and cooperation
- Continuous improvement strategies
- Customer relationship management
- Sales tracking and analysis
- Adaptability and flexibility
- Performance management techniques
- Employee motivation strategies
- Reliability and dependability
- Organizational skills
- Equipment operation and maintenance
- Storage organization strategies
- Inventory tracking and control
- Operations support functions
- Inventory management systems
- Strong communication skills
- Hardware installation
- Project management experience
- IT support experience
- Help desk support
- IT management
- Web application design
- Continuous learning mindset
Languages
English
Professional Working
Software
Microsoft Software Applications
Server Administration
Database
Web Development
Interests
- Web Development and Design
- Supporting STEM education initiatives and mentorship programs
- I enjoy helping others and giving back to the community
- Playing Sports
- Reading
- Video Gaming
- Youth Development Programs
- I participate in low-impact exercises to strengthen core muscles
- Mindfulness Practices
- Virtual Reality
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Timeline
IT Intern
NaCSA
09.2024 - 11.2024
Internet Cafe Attendant
Ramadan Internet Cafe
08.2022 - 07.2024
Shop Technician
Choithrams
02.2021 - 04.2022
Bachelor of Science - Computer Science
Njala University
High School Diploma -
Holy Family Senior Secondary School
BECE - Science
Hakeem Junior Secondary School
NPSE -
Ansarul Islamic Primary School