Abdul Wahab
Dianella,WA
Summary
Dynamic and vigilant Security Officer with a proven track record at EON Protection, adept in emergency response and CCTV surveillance. Excelled in fostering safety and delivering superior customer service, significantly enhancing client satisfaction. Skilled in conflict de-escalation and relationship management, ensuring a secure and welcoming environment for all.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
EON Protection
05.2024 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Concierge
MSS Security
08.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
Security Officer
Wilson Security
04.2021 - 10.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Education
FDL
Certificate II - Provide First Aid
FDL
Perth, WA08-2024
GED -
Tafe Munster Campus
Perth, WA06-2023
High School Diploma -
ACMI
Perth05-2021
Diploma - CERT II in Security Operations
FDL
Perth, WA04-2020
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Superior customer service
- Physical fitness
- Emergency response
- Access control
- Patrol operations
- Relationship building and management
- Conflict de-escalation
- Visitor tracking
- Security equipment operation
Certification
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- Loss Prevention Certified (LPC) – Loss Prevention Foundation.
Languages
Urdu
Full Professional
English
Full Professional
Punjabi
Full Professional
Arabic
Limited Working
Timeline
Security Officer
EON Protection
05.2024 - Current
Concierge
MSS Security
08.2023 - Current
Security Officer
Wilson Security
04.2021 - 10.2024
FDL
Certificate II - Provide First Aid
FDL
GED -
Tafe Munster Campus
High School Diploma -
ACMI
Diploma - CERT II in Security Operations
FDL
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