Abdul Wajid
Sydney,Australia
Summary
Experienced Network Operations Engineer with a strong track record in managing and optimizing large-scale network infrastructures. Proven expertise in incident response, root cause analysis, and cross-functional collaboration. Skilled in routing protocols, network security practices, and performance optimization. Currently serving as a Senior NOC Engineer, leading high-severity incident management, mentoring junior staff, and driving continuous improvements in network reliability and operational efficiency.
Overview
7
7
years of professional experience
Work History
Senior IP NOC Engineer - Shift Lead
TPG Telecom
Glebe, Nsw
09.2023 - Current
- Perform in-depth analysis of network packets and logs to troubleshoot faults and identify root causes, including joint testing with customers and using packet captures to isolate issues.
- Lead the rapid development and execution of restoration plans during high-severity network incidents, including traffic rerouting, temporary path creation, and prioritization of circuits based on service impact.
- Conduct thorough post-incident reviews to identify underlying causes and implement long-term fixes.
- Prepare Post-Incident Reports (PIRs) and incident summaries tailored for both technical peers and senior stakeholders, ensuring clear communication and actionable insights.
- Mentor shift engineers and coordinate with multiple teams, including Enterprise IP Engineering and vendor support, to resolve complex issues and implement software upgrades.
- Collaborate with the CIRT team to identify IPs affected by malicious activity.
- Monitor for DDoS activity and implement DDoS null routing via RTBH (Remote Triggered Blackhole).
- Manage and support the Anti-DDoS product (DefenseFlow) for corporate EGW customers.
IP NOC Engineer
TPG Telecom
Glebe, Nsw
03.2022 - 08.2023
- Monitor fixed network infrastructure using various Network Management Systems and tools to ensure adherence to service level agreements (SLAs).
- Manage network capacity, perform impact assessments, and maintain optimal network performance.
- Troubleshoot network faults and corporate service-related issues.
- Configure and rebuild corporate products, including IPVPN and IP Leased Line services.
- Collaborate with internal teams (Field Operations, Fibre Operations, Tier 2 Engineering) and external vendors to resolve incidents and bugs.
- Develop Method of Procedure (MOP) documentation to support shift staff in executing planned network maintenance activities.
- Assist in change management processes.
- Perform backup configurations for network devices to ensure data integrity and enable rapid recovery during planned or unplanned outages.
- Work closely with teams across the Network Operations Centre.
- Deploy vendor-recommended IOS and firmware upgrades to address known bugs and vulnerabilities.
Network Engineer (Voice & IP NOC)
Multinet Pakistan Pvt. Ltd
Karachi, Pakistan
01.2018 - 12.2018
- Respond to trouble tickets and network alarms, diagnose faults, and escalate issues.
- Assist and support planned works.
- Maintain fault restoration times to meet SLA.
- Keep accurate and detailed fault ticket notes for effective tracking.
- Collaborate with cross-functional teams to deliver exceptional results in a fast-paced environment.
- Configure and provision builds for new services.
- Manage incidents efficiently to minimize downtime and service disruptions.
Education
Master of Information Technology - Networking And Cybersecurity
Macquarie University
Sydney12.2021
CCNA (Routing And Switching)
12-2020
Skills
- Incident management
- Network troubleshooting
- Packet analysis
- Network configuration
- IP networking
- TCP/IP protocol
- Technical documentation
- Problem solving
- Post-incident reviews
- Effective communication
Attributes
- Interpersonal and communication skills
- Time management and organizational skills
- Excellent written and verbal communication skills
- Ability to multi-task and work under pressure
- Strong organisational, analytical, and problem-solving skills
- Thoroughness and a strong attention to detail
Timeline
Senior IP NOC Engineer - Shift Lead
TPG Telecom
09.2023 - Current
IP NOC Engineer
TPG Telecom
03.2022 - 08.2023
Network Engineer (Voice & IP NOC)
Multinet Pakistan Pvt. Ltd
01.2018 - 12.2018
Master of Information Technology - Networking And Cybersecurity
Macquarie University
CCNA (Routing And Switching)