Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abdul Ahad Maher

Keiraville

Summary

Dynamic Customer Support Executive with a proven track record at IBEX Global, experienced in complaint resolution and customers satisfaction with strong communication skills and empathy,

Overview

1
1
year of professional experience

Work History

Customer Support Executive

IBEX Global
12.2022 - 06.2023

I was supporting on call service to support customers.


I was helping customers with their issues which includes identity data encryption.


I involved in Dynamic medical clinical research which involves patients medical history records.


I was assign tasks to let the patients know about different kind of vaccines trials.


Executive Business Administrator

1AZO Marketing
08.2022 - 12.2022

Informs clients by explaining procedure, answering question, providing information.


Accomplishes sales and organization mission by completing related results as needed.


Use company script guidelines appropriately and follow detailed briefs to conduct campaign calls.


Record details of opportunities and lead notes.


Understand and mange personal performance on a daily basis.


Answering telephones calls, interviewing clients, verifying information.


Math Tutor Volunteer

Principal Government City College
01.2022 - 05.2022

I engaged with parents recording students performance.


I was involved to provide feedbacks in tests, projects and quizzes.


I motored students one on one and groups to offer them support to overcome challenges.


I guided students through the process of setting personal goals.


I utilized technology and online software programs to boost the tutoring experience.



Education

Masters - Information Technology

University of Wollongong
Wollongong, NSW
11-2025

Bachelors of Engineering - Telecommunications

Quaid-e-Awam University of Engineering, Science And Tech
Nawabshah
12-2021

Skills

  • Complaint handling
  • Complaint resolution
  • Front-end supervision
  • Empathy display
  • Customer service
  • Data entry
  • Customer satisfaction
  • Call center customer service
  • Written and oral communication
  • LiveChat
  • Documentation and reporting
  • CRM navigation
  • Positive attitude
  • Product and service sales
  • Team collaboration
  • Active listening
  • Decision-making

Timeline

Customer Support Executive

IBEX Global
12.2022 - 06.2023

Executive Business Administrator

1AZO Marketing
08.2022 - 12.2022

Math Tutor Volunteer

Principal Government City College
01.2022 - 05.2022

Masters - Information Technology

University of Wollongong

Bachelors of Engineering - Telecommunications

Quaid-e-Awam University of Engineering, Science And Tech
Abdul Ahad Maher