Abdulahad Saeed
Craigieburn,Victoria
Summary
Having completed my certification in Cyber Security and gaining experience, i am eager to initiate my career in the I.T industry. With various years of work experience in customer support and Help Desk, I can facilitate efficient communication and exchange.
I am able to handle working under pressure as well as communicate and collaborate seamlessly in a teamwork environment making me a suitable candidate.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT assistant/HR
Hejaz Financial Services
07.2023 - 11.2023
- Created new user profiles on Office 365
- Installed background software for users
- Responding to employees (general) problems
- Worked with azure and AD (basics)
- Worked with software’s such as: Syncro and Office 365
- Worked with company recruitment process and onboarding.
Telemarketing/sales
Roy Morgan
07.2022 - 02.2023
- Communicating with clients
- Using different communicational software’s
- Have an organized workload daily
- Building rapport through communication all skills
- Customer Service/Waiter.
Sales Associate
MAAS Green Planet
10.2021 - 01.2022
- Always maximise sales opportunities through the provision of extraordinary levels of customer service
- Ensure individual targets are met on a regular basis
- Provide support for administrative processes, including reporting all other company systems
- Being able to handle objections and overcome objections with ease
- Being able to work under pressure and deal with customer complaints in a timely manner and raising problems and issues within a timely manner
- Assisting clients with installation and operation of electronic devices such as bulbs, meters and showerheads.
Volunteer Paralegal
Southport Community Legal Service
01.2022
- Substantive legal work including researching and drafting of all sorts of legal documents for a variety of legal issues ranging from property disputes, Criminal law, Estates, Trusts and Wills, Family law, family violence, VOCAT and VCAT claims, Civil law, Employment law, Infringements, FOI requests, and Centrelink
- Conducting legal research
- Taking client meetings and handling all inquiries
- Conducting research and creating research documents as requested by lawyers.
Education
Certificate 4 - Cyber Security
Boxhill Institute
07-2023
Skills
- IT troubleshooting
- Remote Support
- Helpdesk Support
- Software Installation
- Key software experience, such as: Office 365, Active Directory and Syncro
- Time management
- Intermediate Networking
- General troubleshooting
- Interpersonal skills
Skills Activities Interests
Office 365, Syncro, Basic knowledge of python., Basic level networking., Windows OS and Linux (Fundamentals), Used basic analysis software such as Splunk, CTF challenges, Cycling, Editing/upscaling Videos, Travelling, Basketball/Volleyball, Hiking
Project Course Experience
- Currently working on an analysis/brute force project.
- Oversaw training, education and awareness of all company-wide cyber security requirements and expectations
- Performed risk and vulnerability assessments across people, operations and technology.
- Gathered, analysed and interpreted threat data.
- Implemented best practices for identity and access management.
- Configured an enterprise virtual computing environment and secured cloud services.
- Undertook penetrating testing of security infrastructure and websites
Education Certifications
- Certification IV, Cyber Security, Completed
- Microsoft Azure Fundamentals, Completed
Affiliations
- Basketball player (Club)
- Long distance hiker.
- Video Editing/Upscaling
Languages
English
Native/ Bilingual
Arabic
Full Professional
Urdu
Native/ Bilingual
Japanese
Limited
Hindi
Professional
Certification
- Microsoft Azure Fundamentals (Completed)
References
References available upon request.
Timeline
IT assistant/HR
Hejaz Financial Services
07.2023 - 11.2023
Telemarketing/sales
Roy Morgan
07.2022 - 02.2023
Volunteer Paralegal
Southport Community Legal Service
01.2022
Sales Associate
MAAS Green Planet
10.2021 - 01.2022
Certificate 4 - Cyber Security
Boxhill Institute
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