Abdul Bashir Farrukh Hussain
7 Clarke Street East Cannington ,WA
Summary
Dedicated and detail-oriented individual seeking the position of Warehouse Associate at Amazon, leveraging a strong work ethic, exceptional attention to detail, and a commitment to delivering top-notch customer service. Eager to contribute to Amazon's mission of efficiently moving packages to exceed customer expectations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
British Petroleum
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained a clean and safe work environment through effective teamwork and adherence to safety protocols.
- Paid close attention to detail to ensure accuracy in cash handling and compliance with procedures.
Automotive Detailer
Silver Sponge Hand Car Wash Garden City
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Planned and coordinated work for team of detailer's.
- Painted engine components and related parts by using spray gun or aerosol can and masking material.
- Applied protective agents, including sealants, to protect surfaces.
- Provided exceptional customer service and addressed customer inquiries.
- Maintained records of cleaning activities.
Technical Support
Telstra
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high call volumes and email inquiries, addressing detailed product and service-related questions.
- Identified and fulfilled customer needs, handled complaints, and provided effective solutions.
- Maintained comprehensive records of customer interactions, processed accounts, and filed documents.
- Compiled reports to track overall customer satisfaction, consistently following scripted support actions.
- Configured hardware and granted system permissions to new employees.
Engineer Trainee
Sai Air Comfort Enterprises
- Conducted site supervision and inspections based on approved shop drawings and material submittals.
- Assisted in work follow-up to ensure projects progressed as per schedule and quality standards.
- Performed quality checks to ensure systems operated efficiently and safely.
- Generated daily progress reports to monitor project status
- Checked calculations and reviewed drawings before submission.
- Resolved issues with construction with knowledge of principles and real-world operations.
Education
Master of Science - Project Management
CQUniversity
Perth, WA09.2023
Bachelor of Science - Mechanical Engineering
Coimbatore Institute of Engineering And Technology
India05.2019
Skills
- Proficient in using an RF scanner for order picking
- Quick decision-making and creativity
- Strong interpersonal and teamwork abilities - Production and schematic understanding
- Financial management skills
- Excellent verbal and written communication skills
- Effective project and time management
- Leadership and coordination abilities
- Problem anticipation and resolution
- Customer service and supervision experience
Timeline
Customer Service Representative
British Petroleum
03.2022 - Current
Automotive Detailer
Silver Sponge Hand Car Wash Garden City
Technical Support
Telstra
Engineer Trainee
Sai Air Comfort Enterprises
Master of Science - Project Management
CQUniversity
Bachelor of Science - Mechanical Engineering
Coimbatore Institute of Engineering And Technology
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