ABDUL HAFEEZ MOHAMMED
Cloud | Cybersecurity | Implementation Consultant Engineer
Hor Al Anz,Dubai
Work Preference
Summary
Cloud Engineer with over 8 years of hands-on experience in application support, cybersecurity, infrastructure, and technical support, specializing in Microsoft Azure environments. Certified in Azure Cloud, ServiceNow, ITIL, and Cybersecurity, with strong expertise in Identity and Access Management (IAM), Azure Active Directory, LDAP/AD federation, and Single Sign-On (SSO) for enterprise-scale systems. Proven track record in optimizing cloud operations, streamlining system integrations, enhancing data environments, and ensuring high availability and robust security for critical infrastructures. Currently expanding knowledge in Generative AI (GenAI) and Agentic AI learning to integrate AI-driven solutions for automation and intelligent system management while actively seeking dynamic opportunities to leverage these technologies in cloud engineering and cybersecurity.
Overview
8
8
years of professional experience
7
7
Certifications
5
5
Languages
Work History
Implementation Consultant
ServiceNow Australia Pty Ltd
05.2023 - 02.2024
- Developed a strong understanding of the ServiceNow platform and cloud technologies, maintaining a customer success rating of 9.5/10 throughout my tenure.
- Became a Subject Matter Expert (SME) in key product areas, assisting customers and leading knowledge-sharing sessions with colleagues to enhance team skills.
- Created automated scripts using JavaScript, streamlining repetitive tasks and improving operational efficiency.
- Managed Email Infrastructure tasks, including systems such as Office 365, Exchange, and Postfix, ensuring smooth operations.
- Gained hands-on experience with Single Sign-On (SSO) systems like Azure AD and Okta, improving user access management.
- Worked with data extraction and integration technologies, enabling smooth data flow and supporting ETL processes.
- Resolved complex, high-priority technical issues quickly and effectively, demonstrating my strong problem-solving abilities.
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Increased client retention with excellent communication and consistent follow-ups throughout the consultation process.
Infrastructure Engineer
Nexon Asia Pacific
07.2021 - 05.2023
- Ensured 100% system availability and smooth data flow by proactively monitoring and troubleshooting network infrastructure and Microsoft servers.
- Assisted in User Acceptance Testing and failover simulations, helping mitigate potential issues during the go-live phase and improving system reliability.
- Conducted daily health checks on critical systems, quickly resolving incidents to ensure uninterrupted business operations.
- Managed and ensured regular data backup and disaster recovery procedures, safeguarding data integrity and minimizing downtime risks.
- Implemented Role-Based Access Controls (RBAC) and led regular access reviews to enhance security and reduce potential risks.
- Played a key role in cloud migration, successfully integrating on-prem AD with Azure AD, and ensuring seamless user and machine visibility for endpoint management.
- Managed Mobile Device Management (MDM) and Mobile Application Management (MAM) to safeguard company data while supporting Bring-Your-Own-Device (BYOD) policies.
- Served as the primary point of contact for resolving access and licensing issues across Microsoft 365, Teams, and SharePoint, streamlining user experience through manual and automated solutions.
Incident Management Team Member
Optimizely Pty Ltd
08.2019 - 07.2021
- Led code, database, and blob deployments using Episerver PaaSportal, Azure Runbooks, and FTP, ensuring smooth application releases.
- Managed data migrations to the Azure platform, facilitating the transition to a more scalable and efficient environment.
- Provisioned and maintained Azure environments, including App Services, SQL Server, ARM, and Azure Storage, ensuring optimal performance.
- Deployed and managed web applications on Azure App Services, performing hot swaps to ensure site availability and seamless user experiences.
- Utilized Azure Application Insights and log diagnostics to monitor and optimize application performance.
- Administered MS SQL Server, running queries to maintain database performance, including index management and fragmentation checks.
- Responded quickly to DDOS attacks, following standard procedures to minimize impact and ensure business continuity.
- Executed KQL queries to filter malicious traffic and applied security measures to block harmful IPs, header requests, or specific URLs using Cloudflare CDN.
- Managed CDN systems (TeliaSonera and Cloudflare) and maintained VMs via vSphere, ensuring consistent and reliable infrastructure.
- Acted as a liaison between customers, sales, engineering teams, and support, ensuring clear communication and alignment across functions.
- Led server maintenance activities, proactively ensuring high availability and optimal performance.
ICT Technical Support
Axiom Technologies Pty Ltd
06.2018 - 08.2019
- Successfully migrated 500+ users from Windows 7 to Windows 10, ensuring minimal downtime by implementing system imaging and patching strategies across 200+ devices.
- Managed VIP user migrations, including data backup, restoration, and workstation setup, ensuring seamless transitions and high user satisfaction.
- Provided comprehensive IT support to over 500 employees, maintaining a consistent 98% satisfaction rate in feedback surveys.
- Conducted inventory audits and ensured compliance with hardware and software standards, while also troubleshooting connectivity issues to minimize business disruptions.
Provisioning Specialist
GLOBALTEL PTY LTD
11.2015 - 12.2016
- Conducted thorough quality checks on provisioned items, maintaining a 100% accuracy and minimizing errors.
- Input data into spreadsheets and databases.
- Proactively identified potential bottlenecks in the workflow, implementing corrective measures as needed.
- Ensured compliance with company policies and industry regulations while executing provisioning tasks.
Education
Master of Information Systems - Computer Information Systems
USQ
Sydney06-2014
Bachelor of Information Technology - Information Technology
MGIT
Hyderabad06-2012
Skills
Excellent Customer Services
Current with Cybersecurity
E-mail and Data migration
Data Backup and Recovery
Problem Solver
Microsoft 365
Microsoft Exchange Online
Software Support
Microsoft Windows Server
Active Directory
Azure Cloud
Root Cause Analysis
Scripting
LDAP/Active Directory
SSO Systems
Email Infrastructure
Web Services (SOAP/REST)
Complex Issue Resolution
Certification
AZ-305 Azure Solutions Architect
Interests
Customer Satisfaction, Business Continuity, Public Speaking, Complain Handling, Monitoring and Reporting, Flexibility, Good team player, Time management, Problem solver
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Urdu
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Telugu
Intermediate (B1)
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Software
ServiceNow
Azure EntraID
Microsoft Excel
GenAI
WordPress
Splunk
Hive
Timeline
Implementation Consultant
ServiceNow Australia Pty Ltd
05.2023 - 02.2024
Infrastructure Engineer
Nexon Asia Pacific
07.2021 - 05.2023
Incident Management Team Member
Optimizely Pty Ltd
08.2019 - 07.2021
ICT Technical Support
Axiom Technologies Pty Ltd
06.2018 - 08.2019
Provisioning Specialist
GLOBALTEL PTY LTD
11.2015 - 12.2016
Master of Information Systems - Computer Information Systems
USQ
Bachelor of Information Technology - Information Technology
MGIT